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Joost doe s not like my 3g
Hi i have an iphone 3g i downloaded joost & watched a couple of videos, but now it wont open on the phone it comes up with " playback Error, The connection to the server was lost. This may be because of poor network quality. Please try again later." i have no trouble getting other Apps up ex: Youtube , GPS , the internet Please can you help.
I’m undecided
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Inappropriate?First of all: Happy New Year!
The Joost Iphone application, does not work with 3G. Unfortunately, you need a wifi connection to see the shows. We're working towards an app that works with 3G as soon as possible.
Now, if you're Iphone is on a wifi connection, and it still produces the error, there are some things you can do to help us out in determining the problem. Below you'll find a copy/paste of the email we sent out on this subject.
The first thing we'd like to know, is some output from this page: www.joost.com/support/specs
Just go to that page, and copy paste the country and IP in your reply.
The second thing we'd like to receive, is a copy of a traceroute to cdi.joost.com. With traceroute you can see what route packages (data) take to get from one computer to the next.
On a mac, you can obtain the traceroute by opening the Terminal, and the type
traceroute cdi.joost.com (then press enter)
On windows, you can obtain the traceroute by opening Command Prompt (start > accesoires > command prompt) and the type: tracert cdi.joost.com (then press enter)
On linux, open the terminal and type: traceroute cdi.joost.com (then press enter)
Please copy paste the output in an email to us!
Finally, we would like to know what version of iPhone and the Joost app you are running. You can find the version of the iPhone through 'Settings > General > Info > Version'. The version of the Joost app is available through 'Settings > Joost > Version', both you can find on your iPhone.
It might be a bit of work, but it would really help us out!
I’m in a new year mood
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