Recently active topics in Kaiser Permanente

Switched from the Kaiser plan a year ago. Have requested my prior mammogram films TWICE from Kaiser and have yet to receive them. My latest mammogram shows abnormalities that need to be compared with my prior Kaiser films. This is a critical problem for the quality of my health, and I need assistance!

Some doctors working at Kaiser are great--skilled, knowledgeable, bright.

Others, I can't believe they still have their licenses.

Key example: My wife had a hysterectomy on the recommendation of a doctor there. Months later, the same doctor was talking to her about whether she might be pregnant--and when my wife reminded her that she'd had a hysterectomy, the doctor was perplexed and asked her why she'd had one!

My wife and I have a family plan with Kaiser, and I love many things about the company, but their automated phone system is faulty, and, much more importantly, the telephone operator I spoke to this morning, "Desiree" in the Orlando call center, was unhelpful and incredibly rude. I have the cell phone records to prove that it took 8 attempts to reach a live operator, who turned out to be Desiree. On each of my first 7 tries, after punching the number to speak with someone, my call went dead. This happened to both my sister and me, on two different phones. To make matters worse, when I attempted to report this issue to Desiree, she maintained over and over that I simply had not pushed the right button. She did not even pretend to believe me or care that I was reporting a problem, and when I asked to speak with a supervisor, she hung up on me. Ironically, I was calling because my wife and I want to sign both my sister and our nanny up for insurance. At this point, we're going with a different company.