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complete negligence topped with a very cold, uncaring attitude

My father (69 years) was admitted to the hospital with symptoms that made the staff panic, thinking it was swine flu. In fact, he's had asthma for years -- as Kaiser well knows. However, once the Kaiser staff realized he didn't have swine flu, they admitted him then ignored him. They came by multiple times to ask if he had a family member who could take on power of attorney. However, it wasn't until 7 hours later that they finally offered to give him the appropriate asthma medicine. What kind of treatment is this?
 
sad I’m frustrated
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