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Lack of pace of technology.

I would like to discuss the slowness of people to adopt new, useful technologies. Christmas night, we went to our local movie theater and it was packed. While we were standing in line to buy tickets, the person in front of us opened his phone, went online, bought tickets, and went to the desk to pick them up, saving him half an hour in line, at least. I immediately did the same thing. It was quick and easy. This option has been available for a long time, yet I had never used it, and hardly anyone else does. It seems odd that people would rather waste time standing in line than use technology. Why has this, and other such technological shortcuts not caught on?
 
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