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my text msg said access denied
I just signed up with Kwiry. Everythings works on my profile on kwiry.com.
But when I txt to 59479, it retruned with "Access Denied". What's going on?
But when I txt to 59479, it retruned with "Access Denied". What's going on?
I’m confused.
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The best answers from the company
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Esther - happy we were able to help! Let us know if you have any other questions at all!
I’m happy
The company says
this answers the question
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Esther,
Thanks! This probably means that your account is blocked from sending messages to text messaging shortcodes (like kwiry's 59479 or Google's 46645). Can you call T-mobile and ask about this blockage on your account? It's likely something you or the master account holder (or business if it's a work phone) have put in place. Please let us know here or at feedback@kwiry.com what they say. Thanks!
The company and 1 other person say
this answers the question
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Hi Esther - sorry you're having trouble. Who is your wireless carrier? Only certain wireless carriers in the US support kwiry's text messaging short code:
Verizon
At&t
Sprint
T-Mobile
Nextel
Boost
Virgin Mobile
US Cellular
Cellular One/Dobson
Cincinatti Bell
The company says
this answers the question
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Inappropriate?Hi Esther - sorry you're having trouble. Who is your wireless carrier? Only certain wireless carriers in the US support kwiry's text messaging short code:
Verizon
At&t
Sprint
T-Mobile
Nextel
Boost
Virgin Mobile
US Cellular
Cellular One/Dobson
Cincinatti Bell
The company says
this answers the question
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Inappropriate?Hi Ron,
Thank you for replying....I have t-mobile with unlimited msging. As of 1:43pm, I still got access denied....how weird?
I’m still confused
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Inappropriate?Esther - that is strange. We'll definitely investigate. Can you do 2 things to help?
1. Try sending a text message to 46645 (GOOGLE) with anything to see if that works.
2. Send an e-mail to feedback@kwiry.com with your phone number so we can investigate more in-depth?
thanks! -
Inappropriate?Hmmmm, I texted 46645, does not work neither!
I emailed my cell number to feedback@kwiry.com, Thanks!
I’m thankful
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Inappropriate?Esther,
Thanks! This probably means that your account is blocked from sending messages to text messaging shortcodes (like kwiry's 59479 or Google's 46645). Can you call T-mobile and ask about this blockage on your account? It's likely something you or the master account holder (or business if it's a work phone) have put in place. Please let us know here or at feedback@kwiry.com what they say. Thanks!
The company and 1 other person say
this answers the question
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Inappropriate?Wow, you are right, the rep. said my phone had blacklisted the gateway access (which I didn't remember ever setting that up). She unblock it and I am good to go. Thanks a million. Kwiry here I come!
I’m HAPPY
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Inappropriate?Esther - happy we were able to help! Let us know if you have any other questions at all!
I’m happy
The company says
this answers the question
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