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Additional question on warranty upgrade with Lenovo Outlet
After viewing previous posts, I understand that you can add/upgrade your standard 1-year warranty from the Lenovo outlet laptops.
Now I would like to know once I order an upgrade warranty service, will my refurbished laptop's part number change? Currently I ordered a X301 refurbished laptop, its machine type number was 277Lxxxxxx, which the new one should be 2777. I am wondering once I upgraded my warranty service to 3-year depot (or on-site?), will my laptop's machine type number change? It matters when I want to register this machine overseas for warranty. I am traveling to Asia for a long period of time, I called Lenovo warranty registration in China, they said with machine type 277L, they cannot accept warranty registration.
Can someone clearify this?
Thanks!
Andy
Now I would like to know once I order an upgrade warranty service, will my refurbished laptop's part number change? Currently I ordered a X301 refurbished laptop, its machine type number was 277Lxxxxxx, which the new one should be 2777. I am wondering once I upgraded my warranty service to 3-year depot (or on-site?), will my laptop's machine type number change? It matters when I want to register this machine overseas for warranty. I am traveling to Asia for a long period of time, I called Lenovo warranty registration in China, they said with machine type 277L, they cannot accept warranty registration.
Can someone clearify this?
Thanks!
Andy
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Inappropriate?Andy,
No worries - the outlet combines part of the model type and serial number into the listing and in the sales record for machines sold through that route. The system you actually receive will still have it's original 7 digit model/type numer on the bottom along with the serial number. You will be able to look them up on line as normal once you receive the system.
Mark
I’m confident
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Inappropriate?Hi Mark,
Thanks for your prompt response. Will my laptop be eligeble for IWS if I upgrade the warranty service to 3-yr depot or onsite?
Thanks!
I’m wondering
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Inappropriate?Andy,
You can enter the first 4 digits of the type number from the system on this page to determine all countries were the system is service elligible under the International Warranty Coverage Program here - > http://www-307.ibm.com/pc/support/sit...
Upgrading the length of coverage or the type (going from depot to onsite) do not affect change what countries are covered, nor the way the coverage will be provided outside your home country.
For example, if you purchased a model in the US with a 1 year warranty and noted that it also had coverage in UK, Germany, and France where you frequently travel, then upgrading to a 3 year term would allow your system to be covered in those countries for the extended period, but would not add coverage in additional countries beyond those listed on the IWS page for your particular system model.
In addition, service will be provided by the method standard in the visited country outside your home country. So, if you upgraded to onsite, while in the US you could select either onsite or depot repair, but as you travel to other countries, repairs would be provided by local depot facilities or business partners as per the prevailing coverage method in those countries.
Mark,1 Comment
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This answers the question
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Hi Mark,
I would like to know if in this case a warrenty upgrade hase to be done in the US or could also be done with e.g. a German Business Partner.
Laruzo
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