Many problems with Lenovo T400 I bought in July 09, support unresponsive

I bought a Lenovo thinkpad T400 last month, with all upgrades and 3-year protection.

I ordered a bluetooth with it and was sent a usb headset because of misleading pictures and help on their site. One of their rep confirmed that, and yet I was charged for repacking fees of 15%. Kind of cheap after I spent $2,000...

The computer would be great if it didn't crash after sleep resume, with beep patterns making me believe there is a hardware problem.

That wouldn't be a major issue if their customer support was responsive. They asked for additional information about my problem and I am still waiting. That was 5 days ago... I don't think that's what one would call responsive.

Computer also sometimes takes forever to detect my usb devices upon resume and start-up. Same thing with the fingerprint reader, which kinds of defeat the purpose of faster login. I have downloaded all updated drivers and fixes, to no avail... Also, the keyboard is not flat, there are bumps on it, that's weird.

Last, they couldn't find my purchase when I went for the windows 7 upgrade, supposedly free. Actually I have to pay $30 in shipping cost, which wasn't mentioned upon purchase. They refused to upgrade me (it's lenovo's site) even after I produced the bill. Instead of just calling Lenovo Canada (through which I am entitled to the upgrade, in case you wonder). This has also been 5 days.

So, when it will be working and those problems will be solved, I will like the product, since it's offering me the perfect mix of performance and battery life, as well as comfortable features etc...

But as far as my purchase experience is concerned, I am totally frustrated. As a PC boy, I wouldn't go as far as recommending a macbook pro, but really this is tempting... I feel like I bought a computer from the government or something as unresponsive as that...

Lenovo if you read that my name is gregboutin and I am still waiting for you to respond to my hardware and windows 7 upgrade problem...