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6 replys made

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Quickbooks data import is 'hung' at data sort screen

'Please give the app 10 minutes to sort through your Quickbooks data' screen has been continually refreshing in my web browser without result for over 12 hours. Is there a way to reset the import function and try it again?

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Allan, Official Rep, replied on April 02, 2009 01:15

Hey Kevin, I believe we spoke in the chatroom as well. We'll get Rich or Steve to look at this issue. The quickbooks importer has been a huge pain in the butt.

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Allan, Official Rep, replied on April 02, 2009 03:56

Hi Kevin, please try the import again, we just pushed a bug fix.

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Shane replied on April 04, 2009 13:13

Hey Allan, I just tried to go to the QB import page, and it doesn't give me the interface to try the import again, I just get the "Import Complete. Please give the app 10 minutes to sort through your Quickbooks data."

Is it possible for you guys to delete our previously imported data so we can start from scratch? Or should we do something else?

Thanks! You guys have been great!

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Allan, (Official Rep), commented on April 04, 2009 14:32

Hey Shane, reimporting isn't going to work currently. Can you email me your web connect log? allan@lesseverything.com
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Adam Setzler replied on June 06, 2009 23:00

Having this problem.

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Allan, (Official Rep), commented on June 06, 2009 23:29

Adam, each user with Quickbooks problem faces a new and exciting issue in working with intuit and data importing. You don't have to add comments to each topic we're already working on your issue and we're already exchanging emails.