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Receiving duplicate emails when cc'd in
When I tick the box to copy myself into invoice emails I receive two emails. This happens when I send out invoices attached as PDFs, but this is the only way I send invoices so i don't know if this happens using the other methods. How can I stop this? and will my clients also be receiving duplicate emails?
I’m frustrated
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Inappropriate?Hi Alex, I am sorry you're frustrated, can you invite me, allan@lesseverything.com to your account as a trusted user?
I’m thankful
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Hi Alex, are you double clicking the send button? I see the duplicates in your account but I cannot reproduce this issue in various testing situations.
I appreciate your help.
Allan -
Inappropriate?Hi Allan, No. Just clicking once.
I have send out a test invoice to a contact with no email address and cc'd myself in on the "Email copy to" field. I then receive 2 identical emails.
The account is set up with my email address - does the system auto cc in the email that opened the account? -
Inappropriate?Can you tell me the id of an invoice this happened with?
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Inappropriate?Hi Steve, it's happened with all of the invoices we've sent from our account so far. 905 is a good example.
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This comment was removed on 04/02/09.
see the change log -
Inappropriate?I too am having the same problem exactly although I've only sent two invoices so far but don't want to send anymore until it gets cleared up. Thanks for your help.
I’m frustrated
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Jennifer, can you invite me to your account as a trusted user (allan@lesseverything.com)? What browser and OS are you on?
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Inappropriate?Everything looks fine. I think it must be an accidental double click. Is it still happening? What browser are you guys using? Can you try again sending an invoice to steve@lesseverything.com and cc allan@lesseverything.com?
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Inappropriate?I use Safari 2 on Mac OSX 10.5.6
Also tried Safari 3 on the same and safari from my iphone.
I just did a test invoice sent to Steve (contact), cc'd in Allan (additional email box) and I am already cc'd in (using the default tick box option). I purposely clicked twice and received 4 emails.
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Inappropriate?Hi,
I'm using OS X 10.5.6 and Safari 3.2.1. I'll try sending an invoice to you. -
Inappropriate?Just sent you both a test email and got 2 copies again. Did you get it twice? And I KNOW I did NOT double click.
Thanks for your help
I’m crossing my fingers
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Inappropriate?Jennifer, I simply cannot reproduce your issue, even in your account. However I am in Safari 4, try downloading the newest version of Safari. Lets hope that's the issue.
I’m thankful
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Inappropriate?A stumper! OK, Allan - I'll give it try and see. Maybe I'll try in Firefox as well to see if that solves the problem. Thanks for trying - I'll let you know what happens.
I’m thankful
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Worked for me in firefox but not my browser of choice.
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What about Safari 4?
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Sorry, still 2 getting 2 emails in Safari 4.
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Inappropriate?I tried in in safari 3 and I still can't reproduce the situation.2 Comments Add a comment
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could it be because my email is the account main email?
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Hey Alex, I don't think so, but try changing your email account.
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Inappropriate?Looks like I'll have to swap to Firefox as I've tried using safari 3 and 4 and still get 2 emails but only 1 with Firefox.
Just so you know when I changed my email address I received 2 emails asking me to verify my email. I was using firefox at the time.
I’m frustrated
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Inappropriate?Is this only happening when you select the option to attach a pdf?
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Inappropriate?Yes, I just sent a test email that worked fine. So looks like it's only when adding the PDF - but that is unfortunately how we send them out.
I’m hopeful
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Inappropriate?Fixed!!!!
It will be in today's deployment.
Thanks for sticking with us folks, I really appreciate it. -
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EMPLOYEE
