Loading Profile...
Offline Translations keep Disappearing
How many times do I need to download the same translations? I have had to do it 3x's now. When this app gets updatedeach time I have re-download again. Please fix this obvious glitch as many other user are experiencing the same issue.
I’m Frustrated
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The company marked this question as answered.
The best answer from the company
-
This was going to be fixed in 1.9 so that this wouldn't happen, however there was a bug in 1.9 that caused us to have to adjust things again therefor the re-download again. We are confident that it is now fixed, and is using our new offline files and shouldn't be an issue in the future.
So when we roll out 2.1, if all of our changes worked to how we've set them up to work, you will not have to download the versions anymore.
Also when you reset your phone, you should not lose your offline versions anymore.
Josh
The company says
this answers the question
-
Inappropriate?This was going to be fixed in 1.9 so that this wouldn't happen, however there was a bug in 1.9 that caused us to have to adjust things again therefor the re-download again. We are confident that it is now fixed, and is using our new offline files and shouldn't be an issue in the future.
So when we roll out 2.1, if all of our changes worked to how we've set them up to work, you will not have to download the versions anymore.
Also when you reset your phone, you should not lose your offline versions anymore.
Josh
The company says
this answers the question
-
Inappropriate?Thanks for the response Josh. Unfortunately it has been said before in earlier updates and the most recent one still didn't work as you said. We will have to wait until the 2.1 version obviously for this bug to be worked out.
My question will only be answered if the 2.1 version works out the bug, not before.
I’m in the que!
-
Inappropriate?Due to the nature of this bug, the reason they were removed in 2.0 is because 1.9 was broke. 2.0 is now fixed, puts all the correct files in the correct places, so now when you turn off your phone they will not be lost. So yes, 2.0 should be fixed. Previously in older version when you'd reset your phone they would all be lost.
I’m understanding
-
Inappropriate?I've never experienced a loss of translations when I reset my phone off or on. I'm glad to hear that this is the last time I will loose my downloaded translations. I guess we'll all just wait and see for the 2.1 version.
Thanks Josh.
I’m remaining hopeful
-
Inappropriate?Josh, my wife and I have both lost downloaded translations twice on our iPhone since Sunday. Non of these times was our phone reset or turned off. It was after being charged over night. Had to download the translations again.
Any thoughts!?!
I’m not convinced!
EMPLOYEE
