2 serious issues with LinkedIn: Inviting doesn't work any more and LinkedIn customer service issue emails' process

Thanks Steve, while deleting the cookies didn't work the LinkedIn system seems to be updated meanwhile and I can use my account again - which is great.

Thanks again,
Jo

I'm having a similar issue when trying to recommend a colleague. Every time I finish writing it and click submit, it says "there was an unexpected error and could not complete your request". I've tried it several times on 3 different computers. Same thing every time.

I am encountering same issue as well with response from linked in customer service that it was known issue and updates are to be implemented, my request was resolved with no eta, there was no true resolution. Frustrating, waiting to upload and receive various recommendations. I know of at least 5 people encountering same error. I have tried several computers as well. If this site worked I would be happy to recommend. I just became a paying member, if I had known I wouldn't have signed up. If not resolved I will be forced to withdraw membership. I do really like your site and thank you for your attention to this...

We're talking about the recommendations issue here http://getsatisfaction.com/linkedin/t... and a fix should be coming friday....

I have the same problem, i have 9 recommendations I'm trying to add and it gives me the "this recommendation is not available"if i try the request replacemen button, it tells me "There was an unexpected problem that prevented us from completing your request."

Today Received 2 nore recommendations and they went ok, but i have another 9 i can't get to work!!

I contacted customer sevice and this is what i got from them:

Dear Andres,

Thank you for contacting LinkedIn Customer Support. We have received your information outlining your challenges and will share this with the appropriate parties. Although the site continues to work for the vast majority of our users we will supply your data in order to evaluate and prioritize site performance and/or functionality. Our service standards do not include informing individual members regarding our enhancements and upgrades.
We have identified a resolution and we are working to implement it in the very near future. We appreciate your patience during this process. We recommend subscribing to the LinkedIn Blog (http://blog.linkedin.com/) to receive the latest notifications on site improvements
Regards,

Stacey C.
Customer Support Agent

What is this? A plote answer that says we don't know!!!!

Since 8/12/08 I have not been able to accept LinkedIn Invites. I have 100's piling up in my inbox. I have contacted LinkedIn Customer Support Several times (5 very detailed emails including screen shots of the problem). I have logged in from 2 different browsers (IE and Firefox - both the latest versions). I have logged in from 3 separate machines at 3 separate locations (3 seperate IP addresses). All computers are Microsoft. All computers are less than 2 years old. Customer Support has acknowledged there is a problem but continues to spoon feed simple low level questions to me (hours to days apart). I have responded to each in way more detail than they are asking. I think they are stalling. I have requested several times to be called instead of emailed. I have been ignored.

I had the same problem and i contacted customer support. they didnt help.

did you try the solution in the forums? go to your profile information and validate again you email account, that did the trick even that i already confirmed my email address previously

try that and i'm sure it will work, just validate you email address again in linkeding.

Andres!

You are a God Send!!! Thank you so much!!!! LinkedIn should hire you - or send you a bonus as their tech support was absolutely NO HELP whatsoever! I did just as you suggested and it WORKS! I hope they monitor this and tell other users how to fix this very frustrating problem!!

I had just gotten another email from tech support explaining they have a known issue and are "working on it". They said to go ahead and start accepting the invites one by one and that should work. Well it didn't, which is what I was telling them all along! Obviously none of the tech support people read any of my responses to the trouble ticket thread.

Andres, I wish you an awesome weekend! I hope this message Pay's It Forward to any other distressed LinkedIn user!!

Update: The solution does work if you do as Andres suggested, but do it 6 or 7 times. You must do this each day in order for it to "reset" again. There is definitely a bigger issue here and it is now very frustrating! I hope this thread is being monitored as this problem has gone on for a long period of time.

Just wanted to keep the group updated. This problem still exists. I still have to go to Account Settings, Emails, and confirm my email address each and everytime I log into LinkedIn in order to accept my invites. I wonder how many other users are having this same issue and are not proactive in letting LinkedIn know. They are simply choosing to not use LinkedIn anymore. I have personally heard that from 5 people I know. Again, frustrating.

LinkedIn is also having severe problems with just signing up for an account - and by the way, another company that uses the very same email reply/support system as LinkedIn (that also does not work correctly) is:

Get Saisfaction.

No matter who you email via the small section and then get some response two weeks later and then have 10 days to respond. Or you call their number only to be dumped into a standard voicemail where they promise to call back in 24 hours good luck. 2 months and over 30 emails to them and 20 plus calls and no response. they SUCK

I have reported something similar twice. I'm not happy with the level of customer support from Linked in. This could be a very useful way to keep in touch with colleagues etc. but not if it has basic technical errors!

I am experiencing the same issue, I can't accept or send invites or inmails, I can't update what i am doing section, I can't accept or make recommendations, and I can't add comments to discussion forums. I am a premium user and as such pay $20 a month. I have experienced these issues for over a month, have submitted 3 tickets only to be told they are aware of the issue and working to resolve it. I have cleaned out my cookies, confirmed my email address and re-set my password. I even checked my time zone on my computer clock as the first customer svc response requested. I am in the midst of starting a new company and depend on LinkedIn heavily to reach out to contacts. Please help SOON! Thank you, Lisa

maybe they should talk to the people at Facebook!

I noticed something really strange. For a few months now I haven't been able to send invites or go to my settings page. The pages didn't load and timed out. I tried from home and from my office, without success.

Today I tried from a friend's home, and it just worked...
I'm puzzled. Firewall settings? Network config? I just can't imagine a sane reason why this would make any difference.

I am getting the same "un expected error" when I try and view a profile. I can open my account, and do everything except search for people or view an individuals profile. I tried performing this task on another account on this same pc and it worked no problem. Any ideas?

I am posting yet another update. I am Still Experiencing this problem. This very disappointing as I am an advid LinkedIn user and I introduce LinkedIn to at least 2 or 3 new people a week. You would think they would fix the problem but instead it is worse. Each and every day I use LinkedIn I must re-confirm my email address in order to accept invites. Well, today, I have had to do it 5 times and it still doesn't work. This is insane and obviously not being addressed or taken seriously. It may look to them only a hanful are experiencing this, however, I think many more are and they are just choosing other networking sites and not deal with the hassel.

I got this response (in part):-

If you are experiencing site freezing, slow loading or see an IP address in the browser's URL box rather than www.linkedin.com you may need to flush the DNS cache on your computer. The DNS cache stores mappings of hostnames (like www.linkedin.com) to IP addresses, if this cache gets out of date a user can run into these types of problems. Here are methods you can use to flush the DNS cache on various platforms. After flushing the DNS cache users should close all browser windows and retry.

Windows XP:

1. Click the Microsoft Start logo in the bottom left corner of the screen.
2. Go to Run.
3. Type 'cmd'.
4. Type 'ipconfig /flushdns' in the resulting command window.
5. Hit Enter.
1. If you receive a flush failure message, contact your Internet service provider stating you can not access a commonly accessed site.
2. If you receive a successful DNS flush message, close all browser windows and retry.

I just started having many of the problems above. Linkedin doesn't seem to recognize my user name and password when I'm trying to accept or invite connections or even edit my profile. I've tried changing my password but no improvement. I wrote to customer service but no reply.