Can no longer see my Connections on the Contacts page.

Tom and Craig, can you each attach a screenshot of what the page looks like? We're selectively testing a new version of the Connections browser so you may not see what you're used to seeing.

I've attached an screenshot of what mine looks like.

Hows This :

Steve and Craig, thanks for your response. My problem resolved itself, when I logged in last night the connections were back. When I had the problem my screen looked more like Craig's pic, except the entire area under the connection tab was grey, the rest of the page looked normal, I had all the links on the left side and the top of the page, etc. Unfortunaly I did not make a do a print screen before it resolved. I seem to be OK now. Thanks.

Tom - glad to hear your problem is solved ... mine unfortunately is not.
Steve - I'm still getting the same screen!
Craig

Steve - here's the latest screen .... now it just sits there and the "processing" wheel just spins...

Craig, I'm going to have to dig into your issue further. Not sure what's going on but it seems to be exclusive to your account.

I have this same problem with the "There was a problem loading your connections. Try to refresh the page" error. Has there been any insight to a fix?

My screen looks just like Craig's screen. I did find a work around. If you select show contacts with new connections, the list appears containing the contacts with new connections. Then remove the check and all contacts appear. At least it is a work around.

I received a problem ticket this morning and waiting to hear from Linked In.

Steve - any updates?

Thanks

Hey Tricia - sorry to hear you have this problem as well. I'm glad you found a work around .... however it doesn't work for me - I just get the same darn" there was a problem ...refresh the page etc. message. The only way I can see my connections is to do a search on myself and then click on the connections - it then shows up as if I were looking at one of my connection's connections - kinda a pain.

Haven't heard from Linked ( Steve) for 2 weeks) or from their tech support who referrred my ticket to "engineering" on January 28th.

I get the impression that this doesn't happen much and they are in the ignore it and it will go away mode.

Hi Tricia - I've tried 3 different computers and every different Browser I have access to ... On 2 computers - the OS was XP SP3 and SP2 ... On one - I actually restored to a time that I KNOW linkedIN was working .. all to no avail. The browsers I've tried include IE, Firefox, and Chrome. I also tried on a MAC - using both Safari and Fire Fox - same results.

At one point I actually used a program called OMNIPEEK to look at the actual HTTP protocol conversation ... what I found was that the LinkedIN server just simply stopped responding... a good indicator that it's not a "client" related issue.

I would guess they have larger issues with scaling and surmise that the number of various problems associated with Linked is escalating as the number of users grow and use increases ... so they fix what they can and ignore the rest - one "statistics" site I checked indicates that their page view traffic has started to hit about 782M per month on average ( about a 35% increase over the last month) - this has got to be putting strain on their systems.

My guess is that they won't get around to "fixing" our problem until it either becomes a larger issue - or it's fixed as a byproduct of them adjusting something else..... it sucks ( for us) of course ... but that's life.

Update: Sorry for the delay. There are a number of bug fixes that we've had in the pipeline for a couple of weeks that, for various reasons, we've been unable to release as soon as we would have liked. This is one of them.

I'm trying to get a confirmation one way or another whether or not it will get resolved this week. I'll post another update as soon as I find out.

Can those of you still experiencing this problem give it another try and let me know if it's working for you now?

I just experienced the same problem, since this afternoon. I noticed the problem just after accepting new connections.

Hi Steve - Still the same here!

Okay. I'll let engineering know it's still a problem.

Looks like tonight's the night. Keep your fingers crossed and let's see what tomorrow morning brings.

Go ahead and give it a shot now, folks. Let me know what happens.

That fixes it for me!!!!! Much Thanks

I still have the problem.

Update: I'm told that we'll be pushing out an additional fix this afternoon that should take care of those of you still experiencing this problem.

Mine seems to be solved too! :-)

I just started having this problem today, after the latest upgrade. I can only see my contacts if I click myself from one of my connection's contact list. But if I click to the "Connections" tab from my profile, I only get a gray screen.

I am using the latest versions of Firefox and Safari on a Mac.

Any help would be appreciated. ns

Leena - also try this - not as pretty but it works (takes the java script out of the equation)
http://www.linkedin.com/connectionsnojs

Nancy - don't alpha based page selection links like this show at the bottom of your page?

Page: Ada-buc Bur-Dud Ear-Hen Hoa-McK McK-Ros Rub-Wal Wei-Woo

No, they don't show. tx

I also have this problem now. I cannot see my connections nor can I get any drop-down menus when sending invites, so I cannot send invites based on class or colleague, etc. Craig Lunt's solution sans java works, however, I still have the problem about sending invites (which is a big deal). I've sent emails to tech support but have yet to get anything back except an auto-reply.

I cannot see my connections, nor can I add someone I have "worked with" as the drop down bar does not appear. I have updated Java, changed browsers, nothing works. I have a Vista Premium x64 with 8 GB,

In case this solves someone else's issues, I just downloaded the most recent Firefox 3.0.10 update for Mac today. I can now see everything on LinkedIn fine, once again. Thanks for all your response to my original posting.
- nas

my mtu setting needed to be 1500 (you have to ping the website linkedin to find out the setting), so when I checked the router setting to make sure the mtu was correct, it was disabled. All I had to do was click enable (it was already set at 1500). Now I can login to linkedin.com with no problems!
To check your router settings, you need to: just paste the ip of the router into your web browser. Linksys is usually 192.168.1.1:

http://192.168.1.1

If you don't know the ip of the router you can try clicking start-->run-->then type cmd and click "OK". In the command prompt type: ipconfig and press "Enter" on the keyboard. If there's a "gateway address" that will the the number to type after http:// in your browser.
Then you need to login....the default password is admin, leave the username blank (unless you setup a username and pw...use that). Once in, click on the advanced tab, then under filters scroll down to MTU. It should be enabled. Mine says 1500.
Hope this helps!

Thanks Mia. My issue was solved by updating my Firefox browser, back a month ago.

If I have the same problem again, I will definitely try your solution.

Thanks much,
Nancy

Disable you're antivirus/firewall and see what happens. I think this will solve your problem.

I've narrowed down the problem to http://ad.doubleclick.net/*. Make sure to block this site in your browser and everything should be fine. Put http://www.linkedin.com as a trusted site in your firewall software.

And 3th. Before you do any of the above make sure to delete all temp internet files, cookies, etc.

Same problem here.
My only temporary solutions:
- http://www.linkedin.com/connectionsnojs
- Use a proxy for linkedin
Thanks for all your support
BTW I cannot reply to invitations, edit my profile...

I've had this problem for over 6 months now and it's really pretty annoying.
I'm a web developer and javascript guy, so I thought I'd help you out a little.

I'm getting these errors on most of the pages, but it's most noticable in the Connections page because it doesn't show the connections browser at all.

Here's some debug info for you on what I'm experiencing...

'langSwitch' is undefined in /connections - Line 181: <script type="text/javascript">langSwitch.init();
'Page' is undefined in /connections - Line 257: <script type="text/javascript">Page.processQueue();
'Page' is undefined in /connections - Line 257: Page.queue.push( { 'control-1':{ PersonalNav:{} } } );
'Page' is undefined in /connections - Line 518: Page.queue.push( { 'control-2':{ CheckTextarea:{
'YDom' is undefined in /connections - Line 560: var miniStatusInput = YDom.get('statusText-myStatusForm');
'Page' is undefined in /connections - Lines 582, 790, 865, 891, 944
'YDom' is undefined in static.linkedin.com/scds/concat/leo/build-490_6_2129-prod/js - Line 9
(full url=static.linkedin.com/scds/concat/leo/build-490_6_2129-prod/js?f=js%2Fstatus&f=js%2Futil%2FSaveUISetting&f=js%2Futil%2FDialog&f=js%2Fapps%2FFeedback&f=static_dwr_js%2FFeedbackService)
'lui' is undefined in static.linkedin.com/scds/concat/leo/build-490_6_2129-prod/js - Line 5
(full url=static.linkedin.com/scds/concat/leo/build-490_6_2129-prod/js?f=lib%2Flui%2Flinkedin_goback-min&f=js%2Fajax%2Fconnections_browser_service&f=static_dwr_js%2FConnectionsBrowserService&f=lib%2Flui%2Flinkedin_json-min&f=lib%2Flui%2Flinkedin_ui-min)
'connectionsBrowser' is null or not an object in /connections - Line 977: connectionsBrowser.seeMoreDetailsCopy = "View & edit details »";

I have had this problem for weeks and reported it to linkedIn. The issue has not been resolved.

Subject: Viewing your Connections [Ticket: 090629-001324].

The following reply came from Linkedin:
Subject
can not see my own connections [Ticket: 090605-000529]

Thread
Response (LinkedIn - Amy) 06/18/2009 09:13 AM

Thank you for the reply. I apologize for the inconvenience you have
experienced. We are aware of the issue you are currently experiencing
and we are working diligently to resolve it. I appreciate your patience.
Thank you for being a valued member of our LinkedIn community!

Regards,

Amy
LinkedIn Customer Support

Hi, I have the null contacts problem on my home computer. My work around for now is to search my name, click on my contacts and reach out to them that way. I have an open ticket with LinkedIn (4 months now) and have never heard from them.