Cannot update/edit my profile!

I'm dealing with the very same issue and it is driving me crazy! The worst thing is that my LinkedIn profile says that I'm looking for a job and, because I can't update it, my new employer sees this and is concerned about my commitment! I have contacted LinkedIn Customer Service three tmes since October about this but all I get back is their bolierplate response about deleting cookies. I have done all of that - now on three different computers and networks, yet same error codes and will not save my changes. Plus I'm paying for a premium account. I am close to starting over but do not want to lose all of my LinkedIn business connections.

Two days ago all but 25% of my profile was gone also alll my groups on Linked In. Then today all of my info appeared again-go figure.

I share your frustration. I am a patient and courteous customer and LinkedIn has REALLY tested my patience. I am 100% sure the problem is not on client side technology; I too have tested it on different browsers, clear cookies and what not. They even have a @linkedin twitter that does nothing but push messages out. To top this off, I am a paid customer and there is a paid feature I have not been able to access since Nov 08. I don't even know if it makes sense to send people to my LinkedIn profile now. I have posted another "very unhappy customer" post so let's see if they will pull their socks up and hear us soon.

I am having exactly the same problem. I upgraded to a premium account ($50/month!) and immediately started getting error messages whenever I tried to make any edits to my profile.

I got the boilerplate answers about deleting cookies and trying a different browser, neither of which worked, and then they sent me an e-mail saying (I am paraphrasing) "These things work for most of our customers. We'll send a report of your problem to our developers, but since most of our customers have no problem, we will not be able to do anything more for you at this time."

WHAT?!?! I told them to downgrade me back to a standard account--I refuse to pay for this kind of non-service--but I still can't modify my profile no matter what. Absolutely useless tech support.

My problem now resolved because
1. I managed to get hold of someone in LinkedIn - within 24 hours not only did I get a direct (not CS) message, also got CS calling me and leaving a Vmail on my phone plus a follow up email.

2. I also got a tip to include "I am a paying customer" in the subject field so to get CS attention within 24 hours. It worked.

3. I have asked many times about refunds - fell on deaf ears.

And yes, the standard answer is about MY computer (they even told me it is my computer clock) and that the problem has been passeed on to the right people.

Also, I was told (that's before I tapped into the right people in LinkedIn) that it is not part of their service to notify individual about enhancements and upgrades - I have to check their blog. To which I replied, the ability to sign in, post, and use paid feature is NOT considered as enhancement or upgrades so, yes, I did expect them to contact me directly to resolve the problem and close the ticket.

Kate6671,

I understand the frustration here. We've had a real problem tracking this issue down - largely because we get literally tens of thousands of profile updates per day. As a result, we haven't been able to identify the reasons why a small number of accounts are having this problem.

Can you post or email me your public profile URL? That will help us investigate and reproduce the issue. Once we can reproduce it, we can fix it. Unfortunately, GetSatisfaction gives us no way to actually map the complaints here to an actual LinkedIn account.

Adam

Hi, Adam: Thank you for responding to my post. My LinkedIn profile is www.linkedin.com/in/kateevans. If you have any thoughts, I would be very happy to hear them.

I have this same problem with Firefox. I log in to see my profile, go through the process of updating something or trying to add a connection. I am then asked to log in again and my changes are not processed. I can go through this loop an infinite number of times. What makes this more interesting is that this problem does not happen when I use Internet Explorer. I know the easy answer is to use Explorer, but I prefer Firefox and there is no good reason why this should be happening.

My public profile is http://www.linkedin.com/pub/0/894/306

Solution to the problem:

I understand everyone's frustration, as I do have the same problem and had tried all the methods described. I was trying to apply to a job at Linkedin as Research Operations Associate, and I figured that the hiring manager would be disappointed if I don't even update my profile online. However, I was having this problem for two weeks, and I determined today to figure out a solution or work around.

The solution for me is to use Local Area Connection rather than Wireless Network Connection. So, try connecting your computer to the cable and have direct internet. The reason maybe because the Linkedin server takes a while to respond when the internet connection is not fast enough.

You may also try to use your computer in another location (say your friend's house), or even go visit the library and use the internet there or even their computers.

These methods maybe considered as work around, but it certainly did solve the problem. I hope this helps. =)

Melissa

I'm one more person to say that I have the same problem with Firefox. I log in to see my profile and try to update something. I am then asked for my password again and my changes are not processed. It keeps sending me back to the log in screen to input my password. I have done this a dozen times with the same result. However, this problem does not happen when I use IE! I prefer to use Firefox. Any idea what is going on here?

My public profile is: http://www.linkedin.com/pub/lain-guti...

Thanks
Lain

Hey Guys:

I am having all the same problems...I just set up my account and cannot change anything on my profile, or set any connections....When I try to send something to customer service, it does nothing....if I press submit again, it simply gives a white screen with the word false in the top left corner...As I can't really do anything with my profile, difficult to tell which is my public profile, but I believe it is http://www.linkedin.com/pub/paul-frit...

Hope this helps

Paul

Hi,

I am getting the same issues listed above. Need to update my profile but will not allow me.

I have submitted the issue to customer service but have not had a reply yet. I can sign in, allows me to go to edit profile pages but then times out after I have hit save changes and I get an error page on the browser. Am experiencing the same problem using Chrome, IE8 and Firefox. Here's the error message I get on Chrome;

This web page is not available.

The web page at null might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 101 (net::ERR_CONNECTION_RESET): Unknown error.

My public profile URL is http://www.linkedin.com/in/delston. Any help much appreciated as I seriously need to update my profile! Should I consider deleting it and starting again?

Thanks
Dave

Same here :(
Cannot edit, cannot logout.
http://it.linkedin.com/in/ivanmorgillo