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EVENTS - PROBLEM! NO COMPLAINT FOLLOW UP ONE MONTH LATER
...it looks like I am shouting because I AM SHOUTING. GET IT?!
But I will be brief until someone from LinkedIn shows up.
PROBLEM:
Attendees to Event http://events.linkedin.com/pub/12557 listed only as ATTENDEES
Event requires guest list and seating plan (think: Tent Cards!)
PROBLEM REPORTED (twice):
December 19 2008
Ticket: 081219-000019
PROBLEM COMPOUNDED:
1 - No Customer Service Ticket follow up to complaint emailed to customer (no automated email reply with the ticket number - I used a low-tech pad of paper and a pen to keep a record.)
2 - No Follow up communication concerning problem resolution (ignoring me)
3 - No results from complaint to date (nothing being done while I am ignored)
PROBLEM CONTINUES..... is the reply going top be "we never knew?"
Well, now you know. Get It? FIX IT!
But I will be brief until someone from LinkedIn shows up.
PROBLEM:
Attendees to Event http://events.linkedin.com/pub/12557 listed only as ATTENDEES
Event requires guest list and seating plan (think: Tent Cards!)
PROBLEM REPORTED (twice):
December 19 2008
Ticket: 081219-000019
PROBLEM COMPOUNDED:
1 - No Customer Service Ticket follow up to complaint emailed to customer (no automated email reply with the ticket number - I used a low-tech pad of paper and a pen to keep a record.)
2 - No Follow up communication concerning problem resolution (ignoring me)
3 - No results from complaint to date (nothing being done while I am ignored)
PROBLEM CONTINUES..... is the reply going top be "we never knew?"
Well, now you know. Get It? FIX IT!
I’m mad as hell!
1
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I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Considering you ddn't get the automated reply or a followup, have you checked yoru junk mail for a response?
Also, I have no idea what you are demanding... is this a feature request?2 Comments
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This solves the problem
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Hello Christine. And welcome. I appreciate your attention to this problem. I believe it will be a challenge and I will be patient with your efforts. The first thing is to get the Customer Service and the proper account email connected.
This is in reference to the application for events, specifically the event is found here: http://www.events.linkedin.com/pub/12557 (and so is the problem).
The Junk Mail folder received nothing. Perhaps you can trace the problem through the Ticket? The ticket number is 081219-000019 If you have a record of this ticket (I guess you should be able to see the record) you will see the proper email so I do not have to openly publish it.
There were two complaints sent to Customer Service on two separate times. Let's start from the beginning. Can you find the email? -
And ps!! I am angry but not at you personally. I am truly delighted to have your help. I am still angry that the situation has occurred. I am looking forward to working with you to correct it.
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Inappropriate?Hello Christine.
I would like to define what I mean by "patient." Patient is waiting for a result while I receive communication that work is being done on the problem. I am not patient aka disinterested. Ignored is defined by a lack of communication (while work may or may not be done to solve my problem.)
UPDATE (I should be receiving these):
I can see all but one Attendee at this moment. Something has been done! Kudos!
The overall problem has not been fixed however. The problem continues without a systematic solution to the system.
One person trying to sign up sent me this email:
"Thanks for the quick reply and the link. I have confirmed my attendance. The attendance 'flap' didn't really seem to be working for me so couldn't check for 100%."
Whatever band-aid put on the sore, the wound is still mortal and continues to bleed out. The application does not work reliably. It still needs to be fixed.
And the first problem to get started on solving the system systematically, finding the ticket 081219-000019
How is that going?
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Inappropriate?Another "Attendee" Attending.......
That makes 2 Attendees. Perhaps Mr. & Mrs? It will be nice for the tent cards.
Is there anything going on now, 24 hoiurs after I received a response, or has the problem been fixed according to LinkedIn?
I’m still mad as hell!!
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Inappropriate?can you please describe the problem you have with events in detail?
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Inappropriate?1 - Tell me who are these two people attending:
Attending
Attending
The event is here: http://events.linkedin.com/pub/12557
2 - Tell me why the new attendees are not showing up
3 - Fix this problem and in that 1,2,3 order please. If you can do that, then I am confident you have fixed the problem.
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Inappropriate?Bereda,
I'm seeing 40 attendees, and they all show up for me-- I see names, and links to profiles. I'm not certain what you are seeing?
I have asked a customer service person to take a look at your ticket issues, and see why you haven't received any contact.1 Comment Add a comment
This solves the problem
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On page 2 of the listing, the last two attendees in the cue are listed only as "ATTENDING" I have just looked at the event and seen this.
Page 1 looks fine. (I had three anonymous attendings before you got involved Christine - but the underlying problem wasn't fixed by whatever you did for me to see these three. I know that because two new ones appeared since.) -
Inappropriate?No communication.... Please view the link again (page 3 now) to see attendees listed only as ATTENDING.
This really needs to be fixed systematically not ad hoc. -
Inappropriate?We think the problem is the application is timing out before all the data has been retrieved. We're working toward a solution, but there is not a fast one. For now, try going back to your homepage, refreshing, then going to the the page in question. We are continuing to try to solve this.1 Comment Add a comment
This solves the problem
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You mean the problem is on my side - I cannot see the attendee's name because the application times out before it loads the name on my computer for me to see? Or is the application lagging?
We have 42 responses now and I can see 41 of 42. This is a better ratio since you started working on the problem. I thougt you might like to know this information to guage progress.
Also, aside from this problem if you will permit me a suggestion unrelated to the problem: Someone has falsly indicated they are presenting at the event and I would like to remove them. At present the best I can do is leave them a rude message in the comments section. In future, I would like the organizer to have the power to remove such graffitti.
Thanks for keeping me informed. Do you want the organizer, my superior, to send another complaint to Customer Service? I mean to test the eMail auto reply?
Please let me know if there is anything I can do to assist.
Aneta -
Inappropriate?To be honest, we haven't done anything except explore the problem. The application is timing out. The fact you are europe may contribute to the problem. Try late at night (for the USA) and that also may help.
We are still working on avoiding this issue by making a change in the ap itself. It will take us some time, though, that's why I am recommending these work arounds.
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