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LinkedIn account blocked after trying to change primary mail address
I can't log in anymore, after changing my password and then trying to change my primary mail address. I never responded to the confirmation mail I got on my new primary mail address. I can still go through the 'forgot your password' process, which sends the mail to my (old) primary mail address.
I’m sad
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Inappropriate?The problem remains. I must have changed my password 5 times by now, using my old primary mail address. That worked every time. My new primary mail address is not in the system (yet). Today I needed LinkedIn for work, but there's no way I can get in.
Is there no real support for LinkedIn? All I need is for someone to put my old primary mail address back in the database field used to log in. It's obviously still in there somewhere.
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Inappropriate?My problem is that it is now not recognising either of my addresses. It did yesterday just as this problem started and I did receive emails to reset my passwords. The resets did not work so I tried again. I think I did this three times and now it does not recognise any of my addresses at all. I created a duplicate account yesterday to check that I still exist and I do - thank god.
I have the same frustration as you - there is no one to talk to or any real support. I think we have found the achilles heel in this website!
I emailed "customer service" yesterday and have not received a response. I have just chased it up. Here's hoping that this is resolved for us both quickly.
I’m really frustrated now!
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This answers the question
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Yeah, getsatisfaction.com gets you nothing at all, and even the customer service dept. take there time sometimes... guess they're a bit understaffed or sth. Good luck! -
Inappropriate?Hey!
My problem has been solved. The sollution: send a mail to the support team (linkedin_support@cs.linkedin.com) so they create a proper case for you. They do their mumbo-jumbo, you reset your password one last time, et voila! You can acccess your account again.
Alternatively, check out the FAQ portion of their site (http://linkedin.custhelp.com/cgi-bin/...). You might just get lucky.
Happy troubleshooting!
I’m back
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Inappropriate?I am sorted too. Unfortunately I did not get a response initially for the support team so I surfed the LinkedIn Blog and found the name of a LinkedIn employee and emailed him. He then passed my details onto a wonderful lady called Amy. My problem was more complicated and it took a few days to resolve it - she even called me in the UK from the States - but we got there in the end.
I’m happy now
