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Paid Customer - No access, No support, No refunds. Is that how Linkedin works?
I am a patient customer but LinkedIn has truly tested my patience. I have had problems with my PAID LinkedIn account since Nov 08. I went the proper route of seeking help via Tech support. Nothing was resolved. Apparently the product team has to be consulted - that was the last I heard on 5 Jan. That included reminders from me to customer support. Another ticket was issued on 21 Jan. Nothing resolved either, last heard from customer support on 26 Jan. I am essentially paying for a key feature I have not been able to access for 3 months; and now I cannot submit any info (reply email, update status, post, etc.). I have even talked to those who work within LinkedIn to get this resolved. I tweeted as well, but I noticed @LinkedIn is not really there to answer questions. I would like to know, should a customer expect no refunds AND no service for a whole year?
I’m an extremely unhappy paid LinkedIn customer.
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Inappropriate?My problem now resolved because
1. I managed to get hold of someone in LinkedIn - within 24 hours not only did I get a direct (not CS) message, also got CS calling me and leaving a Vmail on my phone plus a follow up email.
2. I also got a tip to include "I am a paying customer" in the subject field so to get CS attention within 24 hours. It worked.
3. I have asked many times about refunds - fell on deaf ears.
And yes, the standard answer is about MY computer (they even told me it is my computer clock) and that the problem has been passeed on to the right people.
Also, I was told (that's before I tapped into the right people in LinkedIn) that it is not part of their service to notify individual about enhancements and upgrades - I have to check their blog. To which I replied, the ability to sign in, post, and use paid feature is NOT considered as enhancement or upgrades so, yes, I did expect them to contact me directly to resolve the problem and close the ticket. -
Inappropriate?If this is the treatment you get as a premium customer, I guess I have no chance as a lowly freebie customer. I wonder why they even suggest we fill out the submission form if they have no intention/ability to respond?
I’m angry
