Loading Profile...
What does Failed (error A0000004) mean?
After many hours of upload the synth finally failed with the error message Failed(error A0000004) what does this mean?
I’m sad
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Hey there, mate. Sorry for the troubles. I've seen this one a few times recently as well. The following is part of two different Photosynth team members' responses rolled into one:
A0000004 “Missing Collection Entry”
That means we had an issue getting the synth record into our database. It happens at the end of uploading photos, when the server and client are in disagreement on the status of the uploaded files.
The best advice I can give you is to just retry the synth. Yes, the calculation will have to be done over again (sorry!), but most all of the photos should have been successfully uploaded and only a couple should have to re-upload, so hopefully your second go should be a fair bit shorter than this last time.
I’m hoping you'll try again and share a link here when it works.
-
Inappropriate?We noticed some other issues with our back-end systems yesterday. Your difficulties could be related. Our apologies!
Nathanael's advice is good. I'd go one step further though. To be completely sure that no old records affect your new synth, you need to "touch" your photos so that we don't recognize them as the same.
Changing the filenames won't do it, it's about the content of the files...
The easiest way to do this in Windows is to select them ,right click and select properties, then change one of the editable properties, such a "Author".
Please let us know whether re-synthing (with or without the "touch") solves your problem.
David.
EMPLOYEE
