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Loki's dreams of success hang by a thread
Loki,
You guys aren't a big company yet. You're a tiny company, with a good idea. Unfortunately, a lot of competitors are also working on technology like yours. Even Microsoft and Google!
Your display of "support" here on getsatisfaction is pretty sad. You rarely respond. And when you do, your responses aren't very helpful. You don't update your websites or your blogs.
You guys have no customer loyalty yet, you're still new. If you don't treat customers better right out of the gate, you probably won't ever be a success as an organization. Don't like answering support questions? then don't put a link to a support site on your website. Since you have, you have an obligation to answer these questions.
Why am I frustrated? Well because for the last 7 months i've watched for the slightest update on WM6 support for Loki. I've asked the question once or twice here, but never get answered. I did finally find you say once or twice on this site "not supported but will be" in the briefest of terms, but no other information. I've sent e-mails to your team, team members, and general email addresses. No response there either.
Like I said, you're a small company. The issue isn't just "support" it's also a demonstration of goodwill and willingness to help people who will eventually make you money.
If your support/communication doesn't improve, I assure you your product, company, and hopes for Loki will fail.
-Me
You guys aren't a big company yet. You're a tiny company, with a good idea. Unfortunately, a lot of competitors are also working on technology like yours. Even Microsoft and Google!
Your display of "support" here on getsatisfaction is pretty sad. You rarely respond. And when you do, your responses aren't very helpful. You don't update your websites or your blogs.
You guys have no customer loyalty yet, you're still new. If you don't treat customers better right out of the gate, you probably won't ever be a success as an organization. Don't like answering support questions? then don't put a link to a support site on your website. Since you have, you have an obligation to answer these questions.
Why am I frustrated? Well because for the last 7 months i've watched for the slightest update on WM6 support for Loki. I've asked the question once or twice here, but never get answered. I did finally find you say once or twice on this site "not supported but will be" in the briefest of terms, but no other information. I've sent e-mails to your team, team members, and general email addresses. No response there either.
Like I said, you're a small company. The issue isn't just "support" it's also a demonstration of goodwill and willingness to help people who will eventually make you money.
If your support/communication doesn't improve, I assure you your product, company, and hopes for Loki will fail.
-Me
I’m dissapointed and doubtful
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Inappropriate?Matthew,
We do hear your frustration and are doing our best to support our community with our limited resources, but our efforts can always improve and we appreciate your feedback.
With regards to Loki Mobile -- we have decided to focus our efforts on Loki as a product for the web and have decided to no longer make product updates to Loki Mobile going forward.
We are focusing all of our resources on a new version of Loki that operates as a plugin and location-enables any website with a few lines of Javascript. If you go view the new website today you can install this new version of the product.
Again, we appreciate your feedback and look forward to any more input you have. We hope to display the goodwill and willingness to support that you speak about and feel free to let us know again if you feel that it starts to slip.
Best wishes, Ryan
The company says
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