Why won't Loki work on my MacBook? (one of the most popular, and truly "mobile" notebook devices)

So, I've got Loki 2.2 installed on Firefox 2.0014, running on OS X 10.4.11. It does... Nothing.

This is my first time trying Loki, and I was expecting some acknowledgment of the extension when I restarted Firefox after installing it, but... Nothing.

I went to the website, registered, authenticated, and signed in. I'm on the "Your Current Location" page, where it says: "You can locate yourself with Loki, drag the marker or tell us where you are to update your location" (there should be a period at the end of that sentence, really). I look for a marker, but there's... Nothing.

I click "Locate yourself with Loki". It's trying to do something, 'cause the cursor stays a pointing-finger for a couple of seconds before reverting, but the end result is... Nothing.

Throughout all this, there's a bar at the top of the page that says "Want automatic updates? Download Loki to automatically update your location". I already did that, but I click on the "Download Loki" link, and try again, but... Nothing.

Hmm, what to do? I decided to return to the home page, so I click on "Home", but I get... Nothing.

Apparently, THERE IS NO LINK TO THE LOKI HOME PAGE FROM THE MY.LOKI PAGE. Not really an insurmountable obstacle, but at this point, my opinion of the design and implementation capabilities of a company who doesn't even include a link to the top level of the site's domain anywhere on the navigation bar of a sub-domain... Let's just say that my patience is wearing thin.

Anyway, I go back to the main page, and under "Find Me", I click on "Try it out", where I am told: "Application key is invalid. Please contact the owner of the website." So here I am.

Futzing around, I finally notice the tiny Loki icon next to the Home icon on my toolbar.—Now, I don't typically use Firefox, because in their fervor for standards-compliance, they decided that their UI needed to be boringness-compliant as well, and I'd rather accept a browser (I use Safari) that occasionally can't handle some bit of fancy markup, then to deal with Firefox's refusal to achieve compliance with the Mac's interface aesthetic (I save Firefox for those things that will absolutely not work with anything else).—Anyway, having found this unheralded icon on an unfamiliar toolbar, I rejoiced to see that there was an "Enable MyLoki" item. "THIS was what the problem was!", I thought to myself (in addition to such thoughts as: "Why didn't "Enable MyLoki" pop up automatically when I restarted Firefox after installing the damn thing? It's unacceptable!"). I put in my username and password, it tells me "Ok", and I gleefully tell it to "FindMe", upon which doing I am promptly informed that: "Application key is invalid. Please contact the owner of the website." Another exercise in futility.

So, I'm not going to tell you what products you should design, and I'm not going to tell you what platforms to bring them to either. HOWEVER, I will inform you that, when I am told that a product is available for the platform I choose to use, I EXPECT IT TO FUNCTION WHEN I ATTEMPT TO USE IT! This is BASIC. If a product FUNCTIONS, then I can overlook or forgive all manner of flaws as to how that function is implemented, but when that basic function is lacking, then any other flaws simply become insult added to injury.

Now, I won't go so far as to say that I've been "injured", but I have not only been piqued by the result, but have been subjected to a process nothing short of vexation itself to arrive at that outcome!

So, I'm not expecting any "support". If there actually were something or other that I have or have not done that would actually make it all WORK, I'd disparage you even further. Obviously, in a world that increasingly places greater demands on the specialized skills and expertise of of everyone, a product such as Loki which—while innovative and useful—is merely one of a vast slew of utility products which someone may-or-may-not need or choose to use, and the harried and time-pressed masses could hardly be expected TO use it, if it were to pose any difficulty at all. So, I hope you work out the kinks.