Loading Profile...
Blackberry Support Issue/Network Error Messages
I have a blackberry curve 8310 with TMobile., every other internet based app is working fine, both on WiFi and EDGE networks. When signing into LOOPT, it gives a network error message. Also when the file id downloaded and installed to my phone an error box comes up saying my phone is not supported when it's on the download list as well as your website.
I’m frustrated
6
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
-
1 Comment
Add a comment
This solves the problem
-
Per the other posts, our QA team is looking into this. Thanks for reporting it! -
Inappropriate?I too have this problem. Every time I try to sign on it gives me this error and it says my phone and network is supported
I’m frustrated
-
Inappropriate?Hi,
I think this is because the 8310 wasn't officially offered by T-Mobile. My guess is that you're using unlocked 8310's, and our phone detection code isn't recognizing your phone/carrier combination. If you can please confirm that you're using unlocked devices, and I'll provide that info to our BB team to see if they can fix the phone detection mechanism.
Thanks,
Chris -
Inappropriate?Sorry, it's an 8320 not 8310. Got it from TMobile. Not unlocked.1 Comment Add a comment
This solves the problem
-
Loopt doesn't yet support the 8320, so that explains the error message. Sorry! Our list of supported devices is available here: http://www.loopt.com/phones
Chris -
Inappropriate?mine is 8310 and sayin it's not supported!1 Comment Add a comment
This solves the problem
-
Hi Nick - What wireless company are you using, and are you trying to register an account from the phone or from the website?
-
Inappropriate?Hey im having the same problem the app downloading perfectly to my phone, But when i try to log on its telling my this phone doesnt support loopt???? And as i see in previous message you guys website shows my Blackberry as 8310, but its somehow an 8320!!!!!!! Is this a problem t-mobile have with there handset. Not really upset but i am i went through alot to get this phone only for (LOOPT) and now it want even support it....
I’m Frustrated, anxious
1 Comment Add a comment
This solves the problem
-
Rickey,
If you go to the Options icon on your BlackBerry, then About this BlackBerry (maybe under Advanced Options) it will tell you what model number you have. If it's an 8320, you won't be able to use Loopt because the 8320 doesn't have GPS capabilities.
EMPLOYEE
