Loading Profile...
How can I never receive another Loopt SMS invitation ever?
I'm getting SMSs from Loopt users asking me to be their friend or whatever. I never asked for this. SMSs cost money. Like real money. Not popped collar polo shirt money.
How can I opt out of all contact from Loopt?
How can I opt out of all contact from Loopt?
I’m exhausted by emoticons
33 people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The best answers from the company
-
You may STOP all SMS messages from Loopt by replying to any SMS with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. If you receive SMS invites from people you do not know or otherwise do not like, then replying to any invitation with these words will cease all future Loopt messages.
Loopt does not store users' address book information or use it to initiate messages itself. Messages relayed by Loopt are initiated by Loopt users who already have the recipients' contact information and never initiated by Loopt.
Please don't hesitate to contact us with further questions at support@loopt.com
The company says
this answers the question
-
Hi guys,
Sam just made an update about invites and a new invitation process. Please read it on our blog:
http://loopt.typepad.com/loopt/2008/0.... We will continue to make updates here for the iPhone invites.
Your input is very important to us, and the whole team here is working hard to make sure that our service is useful and usable. Your feedback, without a doubt, is super important to us. Mistakes happen, and we are striving to assuage the invites confusion.
As always if you have any questions, don't hesitate to reach out via e-mail (support@loopt.com), or here.
Best,
Min
---
Sam's note:
Sorry, everyone. Our bad.
We’ve received a lot of feedback over the past few days regarding the new Loopt friend-invitation process. Loopt takes privacy and user feedback very seriously, and we are especially sensitive to doing anything that makes our users unhappy.
The Loopt team has been working around the clock to respond to these issues, gather input and improve the Loopt service as quickly as possible. Thanks for letting us know what you do and don’t like.
Yesterday, we started hearing that people were unhappy with the way we sent invites to current Loopt users already in your phonebook. If a user clicked the "Who's on Loopt button", we checked his or her phone book for other Loopt users. The mistake we made was automatically selecting them, so if the user then hit Send, they might inadvertently send more invites than they meant to. We immediately disabled that feature. We don’t store your contact list, and it should go without saying we would never sell it or share it with a third party.
We now have a much better invite process. It’s beginning our testing process now and will be available soon. We’ve included a screenshot so you can see how it works.
The new iPhone invite:
With the first option, users can send an invitation text by directly entering the number of someone he/she knows. The second option allows you to see which of your contacts are already on Loopt, on a Loopt-supported carrier, or on a non-Loopt supported carrier. None of the contacts are automatically selected. If the friend is already on Loopt, the application allows you to send a friend request to him/her. The third option simply allows you to view your contact list without any Loopt labels about whether or not they are on Loopt or on a Loopt-supported carrier. As with option two, you select the contacts to whom you want to send text invites.
Finally, many people that don’t want Loopt have written that they’d like to stop receiving invitations to the service from their friends. Loopt itself never initiates an SMS to you, but if you don’t want to get any from your friends either, we’ve made it even easier to let us know you never want another SMS from us—just send STOP to any Loopt-related message you get. As always, you can email us at privacy@loopt.com and we’ll take care of it.
Thank you again for your feedback and please keep it coming. We hope you will continue to use Loopt. And thanks also to the people who write to let us know how much they love the service. For more information about Loopt’s privacy practices, please visit http://www.loopt.com/about/privacy-se.... If you have more questions, I’d love to hear them. Please drop me a note at altman@loopt.com .
Sorry again,
Sam
The company and 2 other people say
this answers the question
-
Thanks for your patience with this issue. Loopt users may invite friends to the service from Loopt on their phone or Loopt.com. In both cases, users personally choose to which contacts they would like to send these Loopt invitations. After a user selects or inputs contact numbers to invite, Loopt routinely conveys invitations to the user’s intended recipients. Loopt’s “routine conveyance” of these invitations on behalf of users complies with relevant laws and best practices.
Loopt does recognize that many non-Loopt users would like to block receipt of such invites at the point Loopt conveys these messages. So, we must balance the desires of users to send messages to known contacts while respecting the desires of recipients to not receive invitations. Loopt is now completing a solution that allows any non-Loopt user to “blacklist” their phone number, to prevent receipt of future friend-invitation messages. Once it is available, we can add your number to the list. Just send an email to support@loopt.com. We do apologize for any unwanted invitations you have received from Loopt users, and encourage you to contact those sending the invitations to make them aware of your preference to not receive text messages of this kind.
Thank you for the feedback,
Loopt
support@loopt.com
The company says
this answers the question
-
The invitation messages you are receiving are being sent by friends who have your phone number, and Loopt simply relays them to you. Since the messages aren't originating from Loopt, you'll need to contact the friends/contacts who are sending them to prevent them from being sent. If you have further questions, feel free to send them to support@loopt.com, and we'll get back to you ASAP.
The company says
this answers the question
-
-
Inappropriate?The invitation messages you are receiving are being sent by friends who have your phone number, and Loopt simply relays them to you. Since the messages aren't originating from Loopt, you'll need to contact the friends/contacts who are sending them to prevent them from being sent. If you have further questions, feel free to send them to support@loopt.com, and we'll get back to you ASAP.
The company says
this answers the question
8 Comments Add a comment
This answers the question
-
how about you just send confirmation email like other companies? DOes this transmission "that you aren't sending" really need to be an SMS? We don't want the SMS messages, really we don't. -
We definitely understand where you're coming from, and we're investigating alternative ways to route messages to customers.
-
I love the "it's not our problem" response. Thanks for that. And if the sms comes just from the user's phone and not through your system (and through your app) from the user's phone, then why are both the invites I got from 2 different people under one conversation with a fake number as the source? Coincidentally, has anyone looked at http://getsatisfaction.com/loopt/topi...
You guys have worked out a great method to turn users off to your service before they even see what it is. -
Can I suggest you devise a way to let folks decline that "relaying" to their number?
-
Yeah, this answer is really not satisfactory. Get it together, Loopt.
-
Follow-up from me (the original questioner).
http://getsatisfaction.com/loopt/topi...
LooptChris, I don't consider this response a complete answer to my question -- esp. in light of reports that people are getting invitations from people they (apparently) don't even know.
I'd be grateful for a full explanation of how Loopt enables people to contact users via SMS. Where's that information coming from and under what terms is this functionality and access offered? Thanks. -
I'd also like to add, one of the people I received an invite from I never ever talk to, so I checked with him and he said he never sent me an invite, or at least never tried to. He's an iPhone user too, btw.
-
Just to be clear, you can only receive invites from people who have your phone number, period. Loopt is a closed network. If you received an invitation, it was from someone who had your phone number in their address book or entered it manually.
-
3 Comments Add a comment
This answers the question
-
Thanks for the reminder. I forgot the double polo shirt was the guy from Loopt. I'm uninstalling the app from my iPhone right now. whhhhew. That was close.
-
While I can understand anger at getting sent messages you feel you haven't asked for, I think it may be crossing into big-meany territory to post a picture of someone and call them names. Please know that we regularly remove posts like this that violate our community guidelines, specifically those seem to be "attacking people personally." Those guidelines are available here: http://getsatisfaction.com/community_...
-
Com'on GS.com, go ahead and remove the poster's "inflammatory" statements, but please leave the awesomely hilarious double polo shirt picture. If that's how the Loopt guy chooses to appear in public, who are we to say no?
-
Inappropriate?People get on the internet and all of a sudden forget about normal courtesy toward each other. They turn into the very douchebag they're trying to bash. -
Inappropriate?These messages are relayed through the short code '56678'. Why not follow convention and let me send 'STOP' or 'OFF' to 56678?
Currently sending either of these returns:
You're almost Loopt in! Follow this link to download and register for Loopt
I’m disappointed
1 Comment Add a comment
This answers the question
-
This is now fixed. http://loopt.typepad.com/loopt/2008/0...
-
Inappropriate?I didn't think solid state supported sms. Yes, that's an asinine invite method. Satisfaction denied.
I’m 2.0'd
-
-
Inappropriate?From what I have heard, people installing the Loopt application have no idea that they are going to spam their friends with invites, especially via SMS. I wonder if that "feature" is a iPhone 2.0 "special".
I’m sick of spam.
-
Inappropriate?The real problem here is that you are paying to receive texts. On a more helpful note, have you tried contacting your carrier, and having them block the number? -
Inappropriate?Not so. Firmware 2.0 just came out 2 days ago and I'm already getting spam from this "service". I don't give out my number to random people and I got loopt SMS spam on my iPhone, after midnight, from someone I don't even know! Replying stop or unsubscribe only gets you another invitation. Seems like all you guys did was buy a bunch of iPhone numbers. What you all are doing is costly for us and very unprofessional. Most users don't even know they'll be spamming thier friends.
I’m Asha and I'm annoyed
1 Comment Add a comment
This answers the question
-
Just to be clear, you can only receive invites from people who have your phone number, period. Loopt is a closed network. If you received an invitation, it was from someone who had your phone number in their address book or entered it manually.
-
Inappropriate?Not gonna lie.. I definitely freaked out when I found out a bunch of my friends were sent text message with an invite. I actually really liked the loopt service, but this is a huge downfall with the invites.
I've changed my number several times in the past year and there may or may not have been people who received a text from me that wouldn't have been privileged to my new number.
I’m sad
-
Inappropriate?Yea, same thing happening to me. I don't even remember giving them my phone number.
I’m sad
-
Inappropriate?As Aaron Landry pointed out, it is really a UI issue. It sucks that it uses SMS messages, but it does tell you in the account creation process that it will. They could have made it a bit clearer what they would be sending them for, but again, that's UI.
I’m disappointed in the backlash, but happy with the product.
-
Inappropriate?Beyond privacy concerns, which are inexcusable, I don't feel like I should have to pay for unsolicited text messages. I am pretty sure this is against carrier rules.
I have contacted my carrier with a complaint and encourage you to as well.
EMPLOYEE