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PDF File Transfer - We need FTP!
I have tried repeatedly to upload a PDF file - the web connection really stinks. Times out, can't complete the transfer - after three loooong tries I'm getting a bit steamed. Is there an FTP approach to this obviously sizable file transfer? We need a professional approach! Please repond ASAP - I'm stil trying to get my first proof!
I’m frustrated
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Inappropriate?Can you provide more details, like are you behind a firewall or proxy server? How big is the file you are trying to upload? And what is the speed of your connection?
As we work through the Beta phase, staff and users have to work together to identify and diagnose problems. The more detailed and constructive the feedback the better! -
Inappropriate?Sorry about the emotional tenor of my original message - I'm just falling in love with what this rechnology can do and wanna get cracking on it. Projects are forming as fast as I can conceieve them... and I need to get the production issues settled so I can concentrate on sales and design.
The PDF file is 60 mb was made in InDesign, ISP connection is Bellsouth's slower DSL bandwidth. I am using Vista Home Premium on a 2.5 mhz dual core HP laptop with 3 mb of RAM with the firewall on (incomming data only, right?) which I love - thanks HP! Uh, what else? I can transfer files through YouSendIt just fine, but then, that's an FTP app... , so I don't know why your server is particular.
Does the browser need a longer timeout setting? I dunno how to deal with that if it's an issue. FTP would make this a lot simpler...
PS: What is the status of the subscription capability? Is there a document on that yet? I also need to know how to build the subscription list when you determine that... thanks! -
Inappropriate?My best guess is that the combination of your upload connection speed and file size are exceeding our server request time limit. If your upload speed is less than 150kbps, which may indeed be the case for a slower DSL option, this is likely the problem.
The most immediate workaround would be to generate a smaller PDF by increasing the amount of image compression; images in print can usually tolerate a higher amount of JPEG compression than those on screen, so this may not be as bad as one may think. In the meantime we will look into increasing our timeout.2 Comments
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I have replied by email to you on this subject and would like to appeal to the management to not ask us to marginalize image quality through image degrading compression for upload convenience. My DSL speed is commonplace and don't want to feel disenfranchised as a result. If HP is underwriting this effort, it would seem that is the least of your problems, right?
I have a national magazine, wedding clients and personal projects to commit to this technology and would really appreciate being empowered to accomplish them all. Thank for listening! -
I have replied by email to you on this subject and would like to appeal to the management to not ask us to marginalize image quality through image degrading compression for upload convenience. My DSL speed is commonplace and don't want to feel disenfranchised as a result. If HP is underwriting this effort, it would seem that is the least of your problems, right?
I have a national magazine, wedding clients and personal projects to commit to this technology and would really appreciate being empowered to accomplish them all. Thank for listening!
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