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URGENT! FILE NOT UPLOADING! Friday MAY 29 DEADLINE
Hi! I have a deadline today/tomorrow. It's east coast here. But once again my files will NOT upload to MagCloud's servers. This is a common problem for me and all issue have been checked, updated, etc. and yet I am still unable to upload files. The files have a tendancy to time out and never fully load.
I just sent in a contact request, it is now Case #00002445. Since the deadline is today I was just wondering if you could please forward or respond to it asap!
MagCloud has been fantastic to me in customer service. I'm confident in you guys!
Thanks
I just sent in a contact request, it is now Case #00002445. Since the deadline is today I was just wondering if you could please forward or respond to it asap!
MagCloud has been fantastic to me in customer service. I'm confident in you guys!
Thanks
I’m urgent need help
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Inappropriate?well, you guys helped me out! file uploaded. but now it won't publish. its set on private and wont go public. it says 'internal error please retry.'
retry doesnt work. i've tried on three different computers. i'm questioning if magcloud is compatible to mac's firefox and safari? because all of these computers are macbooks.
i'm getting bummed about all of these problems. considering uploading and publishing problems seems to be the usual for me. -
Inappropriate?Hi, just wanted to check-in and confirm everything has been resolved to your satisfication. Let us know if it hasn't. From what we can tell, the 190Mb upload was timing out, so this has nothing to do with your computers, just that transferring this size file over a slower connection will be at the limits of network timeout thresholds. The publish errors you were experiencing were related to a problem we triggered when manually uploading the files on your behalf, but this has now been fixed too. So hopefully everything is working fine for you now, and you were able to meet your deadline. Thanks again for using the service and helping us find ways to continually improve it.
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Inappropriate?Hello!
Yes, everything worked out. Thank you for all of the speedy help! I'm going to try downsizing file size for the next one. Or at least budget in time for uploading problems! It is just incredibly frustrating not being able to upload and having to use a middle man.
But it worked.
However, right now it is not showing my sales on the main home page. There is a mark up price and I know there have been purchases.
Thanks!
EMPLOYEE
