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magellan customer service/review
Magellan
Any customer service in this company?
I have tried multiple times trying to talk about a issue
unable to get a manager or supervisor!
the only contact I can find is 1-866-339-0488
all together have 7hrs tied up just to get a question answered?
been sent every direction and back
talked to 10058 could not understand, some other language
10130 Susan
10024 Lisa
Vincent
Durkin
Thomas 10172
10054 could not even catch the name?
Peter
I talked at 6:58pm 1/7/08 to Id 10062 Sasha from tech support who Peter transferred me over to
gave me a new customer service number to call 1-800-699-4477
I called and found out was a sex talk line
wow !!!!!!!
this is great customer service!
I didn't even get a chance to thank her when I called back and was on hold for 1/2 hr and gave up!
I can't understand trying to get some info is so hard with a company this size!
another blog
http://www.brandidentityguru.com/word...
Any customer service in this company?
I have tried multiple times trying to talk about a issue
unable to get a manager or supervisor!
the only contact I can find is 1-866-339-0488
all together have 7hrs tied up just to get a question answered?
been sent every direction and back
talked to 10058 could not understand, some other language
10130 Susan
10024 Lisa
Vincent
Durkin
Thomas 10172
10054 could not even catch the name?
Peter
I talked at 6:58pm 1/7/08 to Id 10062 Sasha from tech support who Peter transferred me over to
gave me a new customer service number to call 1-800-699-4477
I called and found out was a sex talk line
wow !!!!!!!
this is great customer service!
I didn't even get a chance to thank her when I called back and was on hold for 1/2 hr and gave up!
I can't understand trying to get some info is so hard with a company this size!
another blog
http://www.brandidentityguru.com/word...
I’m never buying Magellan again
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Inappropriate?THIS COMPANY HAS HORRIBLE CUSTOMER SERVICE! (can you even call it customer service when there is NONE).
I ordered the wrong maps update (because the maps on my Maestro 3100 are pretty lacking) , canceled it 10mins after I ordered it. They gave me a confirmation number of the cancellation, then shipped it anyway! I refused shipment, then they put me through the ringer with stating I had to fax a copy of my cc statement, have a cancellation number, and a fax number that I used (good thing I own my own). I then spoke with 6 different people repeating the same info. Then they still tried to charge me for the shipping! I finally got them to agree to a refund today. Ahhh finally, a refund of the product that should never have shipped, lets see, a month and a half after I placed/canceled the order???
I am selling this Magellan GPS the minute I can and buying a TomTom. At least at Tom Tom they speak English and answer my questions without a half hour hold.
Dont EVER buy one of these.
I’m frustrated
