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I bought the vintage messenger bag in Nov 2008, and the fabric has worn holes on all corners, and the inside lining is tearing. I am disapointed in the quality. I thought it would last much longer.
barb

I bought a manhattan portage bag a few years ago. Unfortunately, the lining in the back pocket has separated from the rest of the bag and I'm worried about the problem getting worse.
1) Can I get this fixed under warranty?
2) I can't find the receipt. Will this be a problem?
3) I'm in Canada. Can I mail the bag to you? Alternatively, can I get it fixed the next time I'm in New York? How long would it take?

Apart from this problem, it's a great bag. I'd hate to have to replace it. I don't know what kind of bag it is, It's like a west side bag but with fewer pockets. I bought it in the brick and mortar store.

West Side strap pulls from one side and cinches the top of the bag. The shoulder strap should really have a clip to prevent the strap from continuing to pull across the top of the bag until it's a crumpled mess. What a disappointment!