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inconsistent PC player playback
My client has the following problem accessing the site: They play the video a couple times on one PC and then if I back out, it will not play again.
I’m frustrated
1
person has this problem
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Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
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Inappropriate?Hi,
Let's figure out what is going on. This could be related to their browser or flash player. This is the first reporting of this issue and it could be related to the market7 software but I need some more information so we can diagnose the issue.
1. For the computer that is having trouble, are you saying that the video plays the first time you visit but will not play if you leave and try return to the same video?
2. Is it happening on different computers on the client side or just a single computer? If it is on a single computer, which browser (and version of that browser) are they running? Also which version of flash are they running (you can find out by having them click on this adobe diagnostic) ?
3. Does this happen on multiple videos or just a particular video? What type of video are you uploading (codec, container, etc. ie- Quicktime h.264 video, AAC audio codecs)?
4. When the video doesn't play, what happens when you refresh the cached page (holding down the shift key while pressing "R" )? Does the video play if you do this? -
Inappropriate?1. For the computer that is having trouble, are you saying that the video plays the first time you visit but will not play if you leave and try return to the same video?
ANSWER: Exactly
2. Is it happening on different computers on the client side or just a single computer? If it is on a single computer, which browser (and version of that browser) are they running? Also which version of flash are they running (you can find out by having them click on this http://kb.adobe.com/selfservice/viewC... <http://adobe%20diagnostic> ) ?
ANSWER: Multiple Computers – WIN 10,0,22,87
3. Does this happen on multiple videos or just a particular video? What type of video are you uploading (codec, container, etc. ie- Quicktime h.264 video, AAC audio codecs)
ANSWER: From a Mac originally from a FCP timeline. Encoded to Flash using Adobe Media Encoder CS4. FLV, 640x360, CBR, Bitrate 700 kbps, On2 VP6 Codec, Stereo 64 kbps MP3 audio
4. When the video doesn't play, what happens when you refresh the cached page (holding down the shift key while pressing r will refresh the cache)? Does the video play if you do this?
ANSWER: Nothing – it’s as if the Play button doesn’t work – Since moving from IE to Firefox, things seem to be fine
I’m confused
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Inappropriate?We had similar behavior related to pre-encoded flash videos using the h264 codec. In that case it was due to an adobe bug. This is the first time we have seen it using the VP6 codec.
Just to confirm, the problem seems to go away when using Firefox? That would help us isolated a problem with IE if that were the case.
Also, could you create a new project, invite "support@market7.com" to the project and then upload the video into it? We are unable to recreate your problem locally and it would be helpful if we had one of the videos you are having issues with.
Thanks for being patient with us as we work through this with you.
I’m hopeful I can help solve this customer's problem
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Inappropriate?I invited you to the project. Try one of the earlier videos listed there because I know my client had a problem with them. But yes, Firefox has solved everything so it's just been an IE issue.
I’m confident
EMPLOYEE
