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Published 'Script' and drafts load extremely slowly.
When I log into my M7 account I've presented with the home screen, I normally navigate directly to the script to continue work, or upload photo or video to the media column to update clients on progress within the script...when I click the 'script' button, over the past months, the wait gets longer and longer.
The script has grown quite a bit and is up to over an hour of written content along with images from each completed edited clips and some video clips in the 'media' column as well.
However, now it's getting to the point where waiting for the published script to load and then having to subsequently click the "edit" button to get to the draft version of the script takes at least 2 minutes and sometimes up to 3 or 4 minutes for me to wait for the published and then the draft version to load. Occasionally there are still a pair of javascript warnings that need to be dealt with as well.
As it is now, I'm tied-to and dependent on the script because it's the one collaboration tool I use with the client, but the experience has become painfully slow.
I don't know what the client thinks about it...I'm almost afraid to ask. As for now I ask them to only view published versions in hopes to keep them from the added wait of the draft loading experience.
I thought there was talk of introducing pages to the scripts, that would potentially be one way to speed the experience, but then again, I'm looking at multi-dozen paged script, I wonder if I'd just get lost trying to flip around many pages....
The script has grown quite a bit and is up to over an hour of written content along with images from each completed edited clips and some video clips in the 'media' column as well.
However, now it's getting to the point where waiting for the published script to load and then having to subsequently click the "edit" button to get to the draft version of the script takes at least 2 minutes and sometimes up to 3 or 4 minutes for me to wait for the published and then the draft version to load. Occasionally there are still a pair of javascript warnings that need to be dealt with as well.
As it is now, I'm tied-to and dependent on the script because it's the one collaboration tool I use with the client, but the experience has become painfully slow.
I don't know what the client thinks about it...I'm almost afraid to ask. As for now I ask them to only view published versions in hopes to keep them from the added wait of the draft loading experience.
I thought there was talk of introducing pages to the scripts, that would potentially be one way to speed the experience, but then again, I'm looking at multi-dozen paged script, I wonder if I'd just get lost trying to flip around many pages....
I’m hopeful for faster script load times
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Inappropriate?Hi Brent. Sorry you are experiencing slowness.
Recent problem is not so much slowness of the Collaborative Script module's application functionality or its being long & loaded with files, as it is exacerbation by fact that our resource infrastructure is stressed by a lot of usage lately. We are growing, and realizing that we have to make some architectural change. That change is almost fully developed, but pushing it to our servers will have ramifications on availability for a short time (up to a couple of hours depending on where you live.) So, to minimize service outage consequences we will implement the change this weekend, probably Saturday night (US time).
The results of our upgrade will be more elastic and scalable infrastructure with an immediate capacity increase. The architectural change will enable us to be immediately responsive in future decisions to expand capacity even more. In the mean time, we are sorry that the service be slow for a few more days.
As for better script performance including possible pagination, yes, that is something we plan for as well. But we hope the infrastructure enhancement we're doing will substantially address your current hope for better performance.
I’m expecting we'll have something better in a few days / wishing we could put it up already
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Inappropriate?Wow, I was just posting to drop a hint that I was starting to feel sluggish in the M7 tools, and here you guys are absolutely on top of it!
Super glad to hear that you have a plan well under way for dealing with the issues your customers encounter.
I can only imagine that your team has been noticing issues building way before I even began to notice them myself.
Kudos to the Market 7 development team for being so prompt and responsive to the customers needs.
Thanks as always Seth...
I’m always impressed by the helpfulness of the M7 dev team.
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Inappropriate?Brent,
We have fixed the issue behind the slow script warning. Things should be happening significantly faster now. Please let us know if your experience has improved as we suspect it will.
I’m happy to provide solutions
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