New Build of MediaShout V4 available! (b153)

Glad to get the new update!
Unfortunately after running it, this is what I get. None of the other updates had any errors for me.

First I get this:


Then after 4 OK clicks I get this:


If I enter my license, I get this:


If I try the activate manually using a web browser I get this:

I have a similar problem as PastorDrew. the difference is that I get "Error -63: Service missing" I tried to go back to b144 but when I clicked on the 144.setup.exe the computer said it was already updated and would not let me finish that install either. It worked flawlessly just before I did the update tonight.

I have to work tomorrow and won't get back to church until 6pm. Church starts at 6pm!! HELP!!!!!!!

I have a completely different problem...I noticed it seems the audio actually CUTS OFF....YES!!!!!!!!!!!!!! Also, the default setting for audio when you set advance at the end of ST that it also changes to play 1 time and end at cue!!!!
However, now it will not play all files by double clicking audio files...what to do?
The only way to play certain audio files is hit the play button down on the bottom controllers...not a consistent problem, but a problem that seems to exist on 1 or 2 files

I am having the same issue. I am getting the error "License Manager. Error -63: Service Missing". This started happening after the update. Thanks and God bless.

Also, I am getting this error before the other error opens.

I uninstalled the update and reinstalled the new update and this worked for me. Thank you!

So I ran into the same errors as everyone else and I tried the uninstall/restart/re-install and it seemed to work great, until I got this screen.



None of my videos will load or launch. Any ideas?

When you say "uninstall the program" do you mean just b153 or all of MediaShout?

I uninstalled the program and then reinstalled using b153 and everything SEEMS to be working fine for now.

So the build 153 is no longer available via the email link, Does this mean that we should NOT install this update? Or wait for a better update? I'm afraid to install anything right now based on the above comments, because my pastor tends to blame me if MS doesn't run perfectly.

Although I did not encounter any of the above problems upgrading to 153, it does drop the audio level on DVD playbacks by over 70% compared to other media in the script. We have a major DVD presentation this Sunday, so I've rolled back to 144.

Good evening -


Our church has a site license for MediaShout and I upgraded the software on my home (testing) PC from V4 b144 to b153 tonight. When I opened Mediashout, I received the following error:





then this error:





I clicked on "Activate my license" since we already had a serial number, but after I entered it and clicked Activate, I still continued to get the error on the second picture above.


When I went to My Computer > Manage > Services, the next picture is what was displayed when I tried to start the service:





I haven't been able to open MediaShout since b153 was installed, and there have been no issues with licensing on the upgrade builds I've installed in the past.


Any suggestions?

This reply was created from a merged topic originally titled
Licensing activation service problem with Build 153.

I noticed you removed b153. Are you suggesting we revert to 144 or re-download and install 153 again? Sorry, just confused a bit.

For how long will we have to wait before the download will be available again

Just a note...I installed on Wednesday morning with no issues. I haven't recieved any of these errors. Seems to be running well.

I'm still on build 137. Should I be on build 144 before installing the new one when you get it working?

If it matters, I had no problems upgrading my Windows 7 64-bit machines to build 153.

I understand the error may be with the upgrades ability to install the updated nlssrv32.exe file into the /WINDOWS/System32 directory. I'm installing now on two machines. One running XP Pro and the other on a Mac running VMWare running XPPro.

We really need that script control working as well. I'll let you know how it goes.

Success!
Here is what I did.
1. In WINDOWS/System32 I made a copy of the nlssrv32.exe file
2. I downloaded the new nlssrv32.exe file at:
https://mediacomplete.zendesk.com/att...
3. I copied the new nlssrv32.exe file to the WINDOWS/System32 directory
4. I restarted my system
5. I downloaded v153.2 at:
http://download.mediacomplete.com/V4/...
6. I installed it and everything works!

Hope this helps. Many thanks to Dave F.

If this is right, does that mean 64-bit machines are OK! Like John, I am on a Win7 64-bit and had no problems with the install.

Hey Travis. Our presentation pc is an older Dell running XP 32bit. The graphics computer is an iMac with a 64 bit processor running XPPro in a VMWare environment. I dont believe it is XP Pro 64 though.

When we spend this much money for a program it gets frustrating when it doesn't work correctly. And then when the fixes don't work, well enough said.

Just applied update on a Win 7 64-bit machine with no problems.

Hello Troy. I understand your frustration. We've been on a number of platforms and MediaShout really is the best I've ever used. The CCLI changes had them in a bit of a "tizzy" for a while and they tried to address it the script controller went batty. This is the exception and not the rule. Hang in there a bit longer and give 'em a chance. You'll be glad you did.

I have to agree with Joseph, been happy with Mediashout since version 1, 2, 2.5, they all have been good, and now 4 is good, a little different, but good. Recently I had to use something else because I was working with a different operating system for a big conference, and now in my mission organization, I'm a mediashout evangelist. It really makes a difference, especially for last minute stuff.

MS is an awesome product! I've reccommended it to others many times. I know that they are going to get the bugs worked out! So please nobody defect!

I also had absolutely no problems installing it on a 64 bit Windows 7 machine. But on my 32 bit Vista - no go.

Vista is a virus. :) We skipped it, stayed on XP Pro then went to Win 7 on our personal systems. So far Win 7 has been a joy.

Ok, someone has to respond to that last one. Vista is a little more of a hog yes, and so for the consumer it isn't always ideal, but for the true geeks among us, using something like vlite to strip out what you don't want isn't a problem, and lets face it, for most of us running mediashout (wouldn't want to vlite a presentation machine would we), we are (should?) be doing it on a machine that can handle anything that we throw at it, so resource allocation shouldn't be such a problem. I have been using Mediashout on Vista 32 and 64 since 3 became compatible without any problems. While vista over Win 7 (or XP) might indeed be a problem in this case, it isn't the rule, and maybe we need to review what a virus is? I only mention this because some Mediashout users are consumer level (as opposed to geek level), and I don't want them making decisions about how they spend their limited resources based on comments like this. Now, back on topic, I look forward to getting this update when all the bugs are fixed.

We are MS newbies, coming from Sunday Plus, the machines are Win 7 Pro 64 bit and the home computer is Win 7 Home Premium 64 bit. Have not had any problems running it, but then it is an evaluation copy using the 153 build.
Both machines are AMD 4400 Dual Cores with NVIDIA 512 RAM video cards.

The transitions do seem a little slow, but otherwise, just going through the steep learning curve.

Success!
1. I downloaded v153.2 at:
http://download.mediacomplete.com/V4/...
2. I installed it and everything works!

The download link does not work

Hi all - we're running MS4 b153 on an XP Pro 64 Dell Precision workstation with 4 GB Ram. We had been having a few minor bugs since 4 came out, but this thing with the Nalpeiron Licensing service really had me bugged. One of the techs spent 3 hours with me on the phone trying to resolve it without success. We had a workaround but that caused some different issues although we could get by with it temporarily. Anyway to cut to the chase, this is what we found: The Licens Manager, Error-108 is caused by the AST service not starting. The Nalpeiron Licensing service is caused by it not being set to run automatically and to run at the user level rather than at the local machine level. These are both networking issues, so the network admin needs to fix them, but when both have been properly set, the programs works just like you expect it to. It's too bad the installer doesn't set them up properly, but at least you know where to go to get them fixed. PS: If you don't run the projection machine with limited "rights" this isn't going to be an issue at all.

Nikki
Medford, OR

Just curious, has anyone had problems with background videos playing very fast (2x or 3x faster) after reinstalling the build 153 to correct Error -63? It doesn't do this on all my songs, but has happened twice now, once each on two different songs. Removing the background and re-applying it seems to solve the issue, but I don't want to keep having to do this if I don't have to. Any thoughts?

I'm still running 4.0.105. Reason being that the updates after this version we lost transparency between our foreground video layers and our background flash animation layers. Has this been fixed in the newest versions? I'd love to update to get the latest bug fixes and enhancements but can not afford to loose the ability to have a video on my foreground layer and a flash animation for my background.

You mean total uninstall and start back with the original disks that we received when we upgraded

Frank Sanctuary Church

Worked great, thank you

Frank

I've wasted too much time with this and all the problems I've had since I've had MS 4. Let me know when you're sure you've got everything "fixed." I'm part of so many feeds, I've lost track - transition dissolves, first-page templates (which your suggested creation of a first page template DOES NOT solve the problem,) stanzas swapping and on and on. I used to recommend MS, but no more.

Where do you find the download for the b153 release?

I'm using a trial of version 4. (the second 45 days, actually.) If i uninstall MS 4 and then reinstall via the update, will this cancel my 45 day trial period? Will I have to call for a new access key?

I have precicely the same problem as Pastor Drew. I don't have an installer file as I chose 'run' rather than save..

I'm having some problems with ms4 crashing while my teams are cueing some very different cues in sucession. For instance, our Youth Pastor had multiple crashes Sunday night and I think it's because ms4 had a headache when he tried to cue a website, song, slide, and then a dvd clip all in succession. I'm not that PC savy, so I was hoping there might be an update out there that could address some of these issues. I just upgraded the ram on my comp and did everything that I needed to do to make this machine compatible (two weeks ago on another thread), but I'm a little nervous to update, so I guess I'm just keeping my fingers crossed for when you do open up another update, I don't really want to go down the road of installing an update only to be given a lot of errors, that freaks me out.