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Why can't I cancel my account mid-month and get a partial refund?
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The best answer from the company
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While this does make our accounting process a lot easier and less complicated, you are not locked into a contract of any sort nor would we rather keep your money.
Please contact me directly at 310-841-5535 and I can arrange to make sure that we provide a partial refund for any unused portion of your payment.
The company and 3 other people say
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Inappropriate?I don't work with (mt), but from my experience in the web hosting industry, they won't do this for a few reasons:
1) Complicated from a billing perspective if they aren't setup for it.
2) They would rather keep your money.
3) It keeps you locked into the contract you've paid for.
Some companies will give you pro-rated refunds. A lot, though, won't. I guess (mt) is one of the ones that won't.
1 person says
this answers the question
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Inappropriate?While this does make our accounting process a lot easier and less complicated, you are not locked into a contract of any sort nor would we rather keep your money.
Please contact me directly at 310-841-5535 and I can arrange to make sure that we provide a partial refund for any unused portion of your payment.
The company and 3 other people say
this answers the question
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Inappropriate?I just got off the phone with a billing rep. they said that I couldn't get a refund for the remaining day left in October. And yet you guys say that I can.
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Inappropriate?I have already corrected this situation and our Billing Department is currently processing your pro-rated refund right now. Please call me at 310-841-5535 if you have any questions.
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Inappropriate?I had the worst experience with MT. I would LOVE my money back, yet so far getting in touch with anyone at the company has been fruitless. I'm out a year's cost of your Grid Service (which resulted in me losing a client, no less!) which I purchased in April 2008. I will indeed call the number above first thing Monday to talk to you about this and about getting a refund.
I’m angry at the terrible service I got!
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Inappropriate?@Luc,
I am sorry to hear about your less than satisfactory experience.
Please feel free to call me at the number above and I will be more than happy to assist you.
I would also love to hear what issues caused your frustrations. -
Inappropriate?Andrew, if this is possible, I'd truly be happy. I was barely able to use 2 weeks' worth of the one-year GS service I paid up-front for, and it's almost a year later already. Why is it that after attempting to contact anyone via your own site, it wasn't until I came here that a response was made? There's some clear and serious issues regarding MT's customer service lately. It seems if anyone is buying your less expensive offerings, we get left by the roadside.
EMPLOYEE
