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Cashback is a Scam read what happened....Unbelievable!
Cashback is a Scam read what happened....Unbelievable!
Cashback owes me over 700 dollars for 4 laptops that I purchased on black friday from HP. They cancelled my cashback saying that I returned the item, I contacted HP and they resent the transaction tickets, and I sent the information to the escalation team, after a month and a half of not getting any response from regulat cashback customer service. after an additional 2 weeks, I get an email from the escalation team not even addressing the original issue of whether I returned the laptop or not (which I did not!) but saying the cashback is invalid because I used coupon code sv2132! I never used that coupon, I don't know what it is and also it is not found anywhere on my reciepts or transaction reports. I don't know ehre they got it from!
This is the most ridiculous scam ever! It seems they have no intention of giving me the cashback they promised, even though I cleary deserve it. Bill Gates a fraudster? I am posting this all over facebook.
Cashback owes me over 700 dollars for 4 laptops that I purchased on black friday from HP. They cancelled my cashback saying that I returned the item, I contacted HP and they resent the transaction tickets, and I sent the information to the escalation team, after a month and a half of not getting any response from regulat cashback customer service. after an additional 2 weeks, I get an email from the escalation team not even addressing the original issue of whether I returned the laptop or not (which I did not!) but saying the cashback is invalid because I used coupon code sv2132! I never used that coupon, I don't know what it is and also it is not found anywhere on my reciepts or transaction reports. I don't know ehre they got it from!
This is the most ridiculous scam ever! It seems they have no intention of giving me the cashback they promised, even though I cleary deserve it. Bill Gates a fraudster? I am posting this all over facebook.
I’m angry!
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Inappropriate?Here is the email I just sent:
Clearly you are trying to find ways to bamboozle me out of the cashback you have promised, and have no intention of paying it. Initially, you have said that I returned the laptops. The reason I have emailed you 10 times now is to clearly prove that I have not returned any laptops. It seems that you have conveniently forgot that this was the issue. The issue was never about coupons. You simply have claimed without any proof that I have returned the laptops. I simply asked for the proof. It took you 1 month and a half to tell me that you are confirming with hp to see if I had returned anything; however when you finally get back to me you talk about coupons. Sir, the reason the cashback got canceled as you can see from the screenshot below. As of march 19, It says "you returned all items in this order". I have not returned any items, but why does it say that? Why was my cashback canceled if I had not returned any items? Why does the cashback home page give me one false reason (that I returned all items) and the escalation team, after a month of research into whether I had returned the items or not, totally pretended that now the fake reason is that I used coupon "Sv2132", which I have never heard of before this email because I don't know what that coupon is and I have never used it! In fact, I included the original reciept below directly from HP and it clearly shows that that coupon does not exist in my order!
For your information, I did some research into coupon sv1232 and it is as follows:
* HP is offering $30 off on orders of $150 or more with the coupon code, "SV2132." Offer excludes Compaq Presarios PCs, HP Mini 1000, and HP Pavilion special edition notebook PCs.HP Shopping Coupon: SV2132 - Expires: 4/30/2009 (taken from : http://www.dealcatcher.com/hp-shoppin...)
I do not have that coupon in my order and this coupon is likely one that didi not even exist at the time I placed my order back in november. In addition, the reciept is below and no coupon is shown.
It is clear that MSN live search has no intention of giving any cashback back to customers who deserve that cash back based on the terms of the program. Instead MSN decides to play the delay game, hoping you will give up or are not smart enough to figure out that you need to contact an escalation specialist; and when these pros get on the job, after another 2-3 weeks all they do is completely ignore the original false reason that they canceled the cashback (in my case, falsely reflecting that I returned all items) when the clear facts come out and replacing that with a silly fraudulent accusation about using a coupon which I have not used or even ever heard of, and ofcourse one that (conveniently) there is no record of using on the reciepts.
I have posted my experience on getsatisfaction.com. I intend on posting this all over facebook as well.
I’m really angry
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Inappropriate?Bill Gates a fraudster? Should we just stick with whats honest, Google?
I’m really really ripped off!
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Inappropriate?Have you submitted this to the cashback support team via https://cashbackaccount.search.live.c...? If so, you'll receive a confirmation email with an SRX#. If so, let us know.
For a few hours on Friday, November 28, Live Search cashback experienced an unexpected outage. If you completed a purchase that day, you can follow up on a cashback rebate by contacting Microsoft at https://support.search.live.com/. Be sure to have the order number and the email address provided for the transaction. More details are available via the team's blog on http://blogs.msdn.com/livesearch/arch... -
Inappropriate?M3, I did all of that a long time ago. In my post, I state the reason they did not give me cashback is because they said I returned the item.
I didi not return the item, I proved that.
now they say that I used a coupon
I did not use a coupon, I don't know where they got that from.
You are saying there was a blackout issue. that was not the case here because the cashback was in my account, then it was canceled as you can see below:
HP Home & Home Office Store
$391.99 Canceled
* Date of purchase:November 28, 2008
* Purchase ID:408119110028207
* Go to store
You returned all items in this order.
HP Home & Home Office Store
Unit price:$979.98
cashback (%):40.00 %
Quantity:1
$391.99
Canceled
You returned this item on February 27, 2009.
February 27, 2009
HP Home & Home Office Store
$391.99 Canceled
* Date of purchase:November 28, 2008
* Purchase ID:408119110029602
* Go to store
You returned all items in this order.
HP Home & Home Office Store
Unit price:$979.98
cashback (%):40.00 %
Quantity:1
$391.99
Canceled
You returned this item on February 27, 2009.
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Inappropriate?Thanks for the detail. Sorry for the issues you have encountered. It appears that are challenges in a couple of areas.
If you have an SRX case number, please contact me via http://blogs.msdn.com/mthree/contact.... and fill out the resulting form with your contact info (including the product, customer service case number, your name, email and address). It's the contact link from http://blogs.msdn.com/mthree, under the "This Blog" heading on the left hand nav, "Email".
I will escalate to the customer service team and check into this on your behalf. -
Inappropriate?Hi Ahmed,
I am Chaitra and work at Microsoft. I am finding the person at Microsoft who can help you to address your problem. I have a request, please don't post anything on social media till we get the right person to talk to you. If you are still not happy, you can make the decision after that.
Chaitra
I’m sad
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Inappropriate?Thanks - I have the customer's info and have escalated to out Cashback suport team.
For others finding this thread: if you run into difficulties with Cashback, you can contact the support team at Microsoft via https://support.search.live.com/ and as noted above. Be sure to have the order number and the email address provided for any transaction. -
Inappropriate?From: Microsoft Customer Support <CSHBK.CSBK.00.00.EN.MSF.SEA.CS.T03.ES...>
Sent: Thursday, March 19, 2009 2:00:56 PM
Subject: ive Search cashback:A purchase in my account :I didn't cancel or return
Hi,
After researching this order with HP they confirmed that a coupon was used during checkout. Since a coupon was used I cannot approve the cashback being credited to your account.
According to item 17(g) of the Microsoft Service Agreement, you will not earn cashback awards on purchases where you also use a separate discount or coupon. In your case, you used coupon code SV2132. To ensure that future purchases are qualifying purchases, please see our terms of use at http://help.live.com/help.aspx?projec...
I apologize for any disappointment or frustration this has caused you, and I thank you for your patience as we've completed our research.
Thanks,
Ben
Live Search cashback Escalations Specialist -
Inappropriate?The letter above indicates coupon sv2132 was used. I did some research into coupon sv1232 and it is as follows:
* HP is offering $30 off on orders of $150 or more with the coupon code, "SV2132." Offer excludes Compaq Presarios PCs, HP Mini 1000, and HP Pavilion special edition notebook PCs.HP Shopping Coupon: SV2132 - Expires: 4/30/2009 (taken from : http://www.dealcatcher.com/hp-shoppin...
no coupon was used as shown in the receipt below. Very, very shady practices and I still have not had the problem rectified.
Online order receipt
ORDER CONFIRMATION NUMBER: MAINSITE
11/28/2008, 06:56:42 PST
Order summary
Item description Product # Qty. Unit
Price Your
extended
price
Compaq Presario CQ50Z customizable Notebook PC
* . Genuine Windows Vista Home Basic with Service Pack 1 (32-bit)
* . AMD Athlon(TM) X2 Dual-Core Processor for Notebook PCs QL-60 (1.9GHz)
* . 15.4" diagonal WXGA High-Definition HP BrightView Widescreen Display (1280 x 800)
* . FREE Upgrade to 3GB DDR2 System Memory (2 Dimm) from 1GB DDR2 System Memory (2 Dimm)
* . NVIDIA GeForce 8200M G
* . FREE Upgrade to 160GB 5400RPM SATA Hard Drive from 120GB 5400RPM SATA Hard Drive
* . Microphone + Webcam
* . HP Color Matching Keyboard
* . 802.11b/g WLAN
* . LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support
* . 6 Cell Lithium Ion Battery
* . 65W Adapter
* . HP Home & Home Office Store in-box envelope
Estimated build date: December 8, 2008
Serial Number:
2CE84828K4 , 2CE84828K5
This item ships free FF957AV 2 $689.99 $979.98
Summary of discounts for order H105111333
Instant discounts you received:
$400.00 Notebook instant rebate
Order subtotal $979.98
Shipping
(5-7 Business Days) FREE
Estimated ship date:
Your customized Compaq Presario CQ50Z customizable Notebook PC will be
built by December 8, 2008
NJ Tax $68.60
Grand total $1,048.58
Shipping option:
5-7 Business Days
Payment method:
American Express: XXXXXXXXXXXXXX
Charged Amount $1,048.58 -
Inappropriate?Ahmed,
Please provide
* Customer last name (complete Name)
* Email adddress
* A Phone Number
so we can have customer specialist contact you.
Thanks,
Chaitra -
Inappropriate?Chaitra, please note that this has already been escalated, thanks.
Ahmed, please don't post any PII on this forum. -
Inappropriate?Dear Ahmed,
Thank you for submitting the details of your purchase to us. I apologize that the previous response referenced a coupon that was not used on your order. However, I did verify with HP that an affiliate discount or coupon was used. Additional research shows that although you accessed HP through our link originally, the final purchase was not made when you clicked through our site. A different affiliate link was used, and HP has attributed your purchase to them, not Live Search cashback.
In this case it is HP who has made the final determination, and this decision cannot be overturned. I'm sorry that you are not satisfied with their decision.
Sincerely,
Erin H.
Live Search cashback Escalations Specialist -
Inappropriate?After first denying it because I supposedly returned the items, then denying it because I supposedly used coupon sv2132, now it is being denied because of cashback that I received from fatwallet.
It is true I did receive cashback from fatwallet for one of the 2 orders as I just opened my cashback account at fatwallet:
Transaction History [ View : Standard, Checkbook ]
View my transactions for the month of:
Date Merchant Order ID Flags Purchase Amount Cash Back Status Report Date
Nov 28, 2008 HP Home & Home Office Store H105111333
However fatwallet cashback was only recieved for order H105111333 as you can see above and not order H105112490 which still qualifies for cashback. I think the experience speaks for itself and I am curious what will happen next, as this will be blogged about.
ORDER CONFIRMATION NUMBER: MAINSITE H105112490
11/28/2008, 07:40:06 PST
Order summary
Item description Product # Qty. Unit
Price Your
extended
price
Compaq Presario CQ50Z customizable Notebook PC
* . Genuine Windows Vista Home Basic with Service Pack 1 (32-bit)
* . AMD Athlon(TM) X2 Dual-Core Processor for Notebook PCs QL-60 (1.9GHz)
* . 15.4" diagonal WXGA High-Definition HP BrightView Widescreen Display (1280 x 800)
* . FREE Upgrade to 3GB DDR2 System Memory (2 Dimm) from 1GB DDR2 System Memory (2 Dimm)
* . NVIDIA GeForce 8200M G
* . 120GB 5400RPM SATA Hard Drive
* . Microphone + Webcam
* . HP Color Matching Keyboard
* . 802.11b/g WLAN
* . LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support
* . 6 Cell Lithium Ion Battery
* . 65W Adapter
* . HP Home & Home Office Store in-box envelope
Estimated build date: December 8, 2008
Tracking Number:
Serial Number:
2CE8487VW0 , 2CE8487VW1
This item ships free FF957AV 2 $689.99 $979.98
Summary of discounts for order H105112490
Instant discounts you received:
$400.00 Notebook instant rebate
Order subtotal $979.98
Shipping
(5-7 Business Days) FREE
Estimated ship date:
Your customized Compaq Presario CQ50Z customizable Notebook PC will be
built by December 8, 2008
NJ Tax $68.60
Grand total $1,048.58
Shipping option:
5-7 Business Days
Payment method:
American Express: XXXXXXXXXXXXXXX
Charged Amount $1,048.58 -
Inappropriate?5/18/2009
I have not received any check in the mail as per the customer service rep's email over 1 month ago.
I’m frustrated
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Inappropriate?Ahmed's, after searching this on the web I see MS and Ebay are famous for this. (cheating customers)
Here's what I plan to do and you might try it. My state has an AG that has taken MS to the back of the house and whipped them good. I'm sure he would love to get another million dollar settlement from them again.
Good luck.
I truely think that this cash back program is a hit and miss program. Sometimes MS-Ebays pays off and sometimes they don't. Attorney General Darrell McGraw has sued MS and Ebay in the past and I plan to file this complaint with him. Mr McGraw has and will challenge companies and will crackdown on fraudulent companies that use bait and switch programs to cheat victims out of their hard earned rebate money.
I hope you will pass this email to your state AG so this can be worked out with some common sense.
I’m frustrated
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This reply was removed on 11/19/09.
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