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Contacting 1-800-4MY-XBOX for customer support
Overheard
from a Twitter post by
lottburger
lottburger
i have suffered the dreaded and much anticipated 'red ring of death.' why xbox 360 have you failed me. anyone in microsoft xbox land? help?
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The best answer from the company
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Country code for the States is 1, and dialing 00-1 from N Ireland should work. But I would use the following info from the Xbox site (http://www.xbox.com/en-GB/support/con...) for requesting assistance by phone:
0800 587 1102 (UK free phone, I believe)
or +44 20 7365 9792 from a mobile phone
Hearing Impaired (TTY device):
0800 587 1103
Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00
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Inappropriate?Per http://tinyurl.com/52kf87, if you need help with an Xbox 360 for hardware warranty service in the US, call 1-800-4MY-XBOX for customer support, or dial 425-635-7180. I just got through to a live person in a few minutes. (See http://www.xbox.com/en-US/support/con... for more details.)
In case you need it, you can also get support via email for XBLive at https://help.xbox.com/default.aspx?pr...
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This answers the question
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Is there an international dialing code I should be using from Northern Ireland before the 425-635-7180 ? -
Inappropriate?Country code for the States is 1, and dialing 00-1 from N Ireland should work. But I would use the following info from the Xbox site (http://www.xbox.com/en-GB/support/con...) for requesting assistance by phone:
0800 587 1102 (UK free phone, I believe)
or +44 20 7365 9792 from a mobile phone
Hearing Impaired (TTY device):
0800 587 1103
Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00
3 people say
this answers the question
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This answers the question
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Thanks for the reply. I did eventually get a reply to the 0800 587 1102 number and was told to click on the extended warranty option under the 3 red lights flashing option but I can not get this. We bought the Xbox360 in April 2007 and so should be covered under the 3 year warranty option for 3 red lights but can not seem to access this option on the site. Please can you help ?
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Inappropriate?I'd suggest that you ring the customer service centre directly during business hours noted above - that will be the quickest way to resolve.
1 person says
this answers the question
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Inappropriate?I am having a nightmare with an xbox elite e74 error message repair. I sent the xbox to TX for repair after getting a UPS pre paid slip from XBOX, but the console was lost in transit from UPS...now neither XBOX or UPS wants to help me and this happened 2 MONTHS ago. I have been through an endless nightmare of phone calls, countless customer service calls of 2 hours+ and NO help at all....my XBOX Elite malfunctioned , I did as requested in regards to returning , supplied all requested paperwork.....and NOTHING has been resolved...2 MONTHS and counting....my XBOX Elite is gone....
Does anyone care about the consumer any longer?
I’m frustrated
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Inappropriate?It is unbelievable what you have to go through to get a live person. The most frustrating thing I have dealt with........ When will Microsoft learn that what pays the bills are the people who buy their products and if there is an issue their are some of use that would like to get is resolved by a live person.....
I’m frustrated
