Loading Profile...
Gamertag stolen
I got my gamer tag hack and the hacker has change all my information on the account and my msn with it. I have proof that it my account and the gamertag is still on my xbox when i dont log into live. What can i do?
3
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi,
The only people that can help you are at Xbox Support.
If you look at the support website (http://www.xbox.com/support/contact), you should find a telephone number appropriate for your location.
Cheers
John Breakwell (MSFT)
1 person says
this answers the question
-
Inappropriate?We've discovered the same problem. 2 weeks + and m$oft says it is being investigated and they have no further info. Seems like they are passing the buck with xboxlive customer service . . . there has to be a resolution that m$oft can come up with . . . like maybe DOING SOMETHING!!!
I’m MAD! . . . with m$oft
2 Comments Add a comment
This answers the question
-
Vic again:
I spent about 4 hours yesterday on the phone with the technical/billing gurus @ MS . . . and we inch along with mini-resolutions. I don't want to speak to anyone who has a foreign accent, nor do I appreciate them chuckling about the consumer misinterpreting the instructions. They told me to do one thing, and when I did it, it did not correct the problem.
My son can still not use his gamertag. If he wants to get on "live," he has to use the hacker's gamertag. That is entirely WRONG! -
well its been 7 days into tha investagation for to retrive my gamertag. so do u think ill get it back?
-
Inappropriate?You'll get it back, but only AFTER a lengthy regimen of "fixes" that MS requires, including HOURS on the phone. It took a couple of months, and still can't recover the "live ID" for e-mail.
I’m disappointed!
EMPLOYEE
