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Microsoft Update Keeps Disabling My CD/DVD RW Drive
I keep getting an auto update from Microsoft Update its a Driver for my cd/dvd rw drive that disables it. It turns it in to a plain old cd player. It will not play rip, burn dvd's any more and it will not rip or burn cd's it will only play cd's after this update.
I went to Microsoft's email support and told them what has happened, and they sent me an email asking for more information, but I can't send them anything to the return email they gave me. It keeps getting bounced back saying the email address is not a valid email address or my email address has been blocked by the email account holder.
So I went to HP support and they had me remove some filters. That got everything working again, but then I got another auto update from Microsoft and it disabled it again. this has happened three times. HP Support says there are no more filters that I can safely remove.
HP says that I need to get a hold of somebody from Microsoft that I can communicate with.
November 06, 2008 15:34:14 Eastern Time
I also need to add to this: there are two other updates I'm getting that makes my computer to slow way down or stop responding all together and makes IE 6, 7, and 8 stop working period. I was told by HP to reformat my computer's hard drive back to factory settings with out internet connection then turn off the auto updates but for me to be careful of the sites i go to. and to some how get in contact with Microsoft, that this is a Microsoft Problem.
I have not been anywhere on the internet except for here, Microsoft, and HP support, and Google Mail and Microsoft mail
.
Hp Support has been great with helping me as much as they have with this problem that is not even fault with their product They have a free 24-7 chat tech support. Microsoft should have a free 24-7 chat tech support too.
If anyone can help me out with this problem or knows of an email address for Microsoft that doesn't start with a V-30 or a phone number with free tech support I would greatly appreciate it.
Thank You, Mark
I went to Microsoft's email support and told them what has happened, and they sent me an email asking for more information, but I can't send them anything to the return email they gave me. It keeps getting bounced back saying the email address is not a valid email address or my email address has been blocked by the email account holder.
So I went to HP support and they had me remove some filters. That got everything working again, but then I got another auto update from Microsoft and it disabled it again. this has happened three times. HP Support says there are no more filters that I can safely remove.
HP says that I need to get a hold of somebody from Microsoft that I can communicate with.
November 06, 2008 15:34:14 Eastern Time
I also need to add to this: there are two other updates I'm getting that makes my computer to slow way down or stop responding all together and makes IE 6, 7, and 8 stop working period. I was told by HP to reformat my computer's hard drive back to factory settings with out internet connection then turn off the auto updates but for me to be careful of the sites i go to. and to some how get in contact with Microsoft, that this is a Microsoft Problem.
I have not been anywhere on the internet except for here, Microsoft, and HP support, and Google Mail and Microsoft mail
.
Hp Support has been great with helping me as much as they have with this problem that is not even fault with their product They have a free 24-7 chat tech support. Microsoft should have a free 24-7 chat tech support too.
If anyone can help me out with this problem or knows of an email address for Microsoft that doesn't start with a V-30 or a phone number with free tech support I would greatly appreciate it.
Thank You, Mark
I’m confused & frustrated
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Inappropriate?this is the most unfriendly help site i have ever been to, and it takes for ever for you to get a reply. i asked a question almost 30 days ago and there's still no reply.
This help site pretty much sucks I can get instant answers at yahoo answers.the first few replies may not be right, but with in a few minutes there comes the right answer. I copied my question i posted here and posted it on yahoo answers and it got answered the three minutes by a Microsoft tech. plus he gave me a free phone number to call tech support and a working email.
I'm sorry but i have to leave this site its just way to slow in getting a reply let alone an answer. I didn't get any satisfaction from this site at all you need to change the name, the name you have dose not fit the service at all.
I’m Very dissatisfied with the lack of service on this site.
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Inappropriate?Can you provide the update information that Microsoft Update is applying. If this is a Vista machine ou can find this by going to Control Panel then Windows Update then View Update History. If you provide the KB number I can look up the specific update that's getting applied.
Only Important updates should be installed automatically and I'm not aware of any off hand that would cause the problems you're describing with the burner.
As far as IE is concerned you probably shouldn't have multiple versions of IE installed unless you need to do so for web development.
The problems you are describing with the DVD+RW drive makes it seem like the drive is still being seen correctly in the system, you can verify this by going to Device Manager, having the model info of the drive would help. Ripping DVD's isn't supported so we'd need to know the third party application you are using to do this. If you pop in an audio CD and try playing or ripping using Windows Media Player what error does it give you?
Knowing the update information first will at least get us started.5 Comments
Add a comment
This solves the problem
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John here. My drive is DigitalMax DRW-3S163 (same as Liteon SOHW-1633S) I am running XP Pro SP3. There have been multiple updates since I last burnt or read a DVD so I will need to trace that back. IE is not an issue in my case. Also, burns and reads CDs just fine. I am using Nero 6.0 and also have Pinnacle Studio 9 for DVD authoring. Nero and Pinnacle used to be happy together (~1 yr ago). thanks jsmythe@cableone.net -
Are you talking to me or John?
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He's talking to you, Mark.
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Sorry I have been away from my computer. I'm using Windows xp service pack 2. there are 204 KB numbers which one do I give you? when i rip or burn any cd audio or video or dvd its with windows media player 11 or pinnacle, but when i am copying files its not using the media player it opens a window and it says CD drive E: and when it doesn't have the update it says: cd/dvd+-rw drive E: see right now the way it is it will not write or delete anything to or from a cd or dvd it will only play a music cd. the other cd/dvd rip/burn programs on this computer are sonic and intervideo and pinnacle movie maker studio instant DVD recorder. when i get this update it is to the cd/dvd burner its self because after it gets it none of these programs will work they say my media drive is not compatible with this program. you need a cd/dvd +or-rw drive and that is what i have. in the device manager it says it is a Lite-On CD/DVD ROM - DVD+-RW - CD+-RW Light Scribe SOHW - 1633S. when i put a dvd in it does nothing at all I can hear it spinning that's it. it wont even play cd or dvd rom games and if i click on e drive to make it start all it dose is opens a window showing all the files on the cd or dvd i can right click on the e drive icon and click on run and it brings up the same window showing the files but it will not play it. when I run a destructive recovery and turn off the auto updates i can play rip, burn cd's and dvd's no problem but after it gets the updates i can't do anything but play music. I don't know else to tell you. . . oh yea, also when i get these updates my computer slows way-way down almost at a snail's pace. but when i have the auto updates turned off my McAfee security goes crazy blocking all the hackers and stuff. so i have to turn it back on. I guess that's it. I thank you in advance for any help you can give me, Mark
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Where did you go Corey?
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Inappropriate?Mark, this nice Microsoft representative is here to help you. I've seen you complain numerous times in different company sections on Get Satisfaction that company reps won't help you, but then when they do step in to help you, you always leave the conversation.
Let's get you that help you say you need.
I’m still here, ready to help
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1 Comment Add a comment
This solves the problem
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Did I say something wrong?
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Inappropriate?Have you updated the driver recently. If you have then try a roll back, else try an update1 Comment Add a comment
This solves the problem
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its the Microsoft updates that's doing this. I can run a system restore back to factory settings and everything works just fine until it gets that first update.
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Inappropriate?over a month with no reply. I was asked to give some more info, when i did i get no reply. I get this same stuff from Microsoft pay help site too. I hate Microsoft, they take your money and run. Bunch of crooks!
I’m frustrated
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Inappropriate?Why did cory just drop this problem? he asked a question I answered it then i have not heard a thing. this really sucks. this is why i will never buy a windows based computer again. i couldn't get any help when it was still under warranty from microsoft.
microsoft is so freaking money hungry its not funny. its not customer support its customer we don't give a f***
I’m contacting an Attorney
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Inappropriate?mark, first things first and then i'll tell you my problem which is very similiar.
im sure it was just a simple mistake , but you can not burn dvd videos
in windows media player , period !!!! they do not have a program for it. i often wonder why they dont, but i have no answer yet. however , unless i
missed something somewhere you can only burn " DATA " with wmp 11.
if you burned a dvd using wmp 11 i would contact them and ask them if they want to buy your program. im joking mark, but it is true. also, why
do you have IE 6 , 7 , and 8 ( i believe 8 is still in beta ).then of course is a word from the wise. you sure did hammer this web site and for a reason
that is not acceptable to me. i would have never answered any emails after that to help you. also, did you happen to know this is a free help site? call
microsoft for an answer and if you do , get ready to pay the piper dude.
im surprised or shocked that they posted you on their site. i would keep this
email in mind before you pull another stupid stunt like that. there are so
people who do this for nothing to help you and others and then you tell them what you did ? WOW !!!!! my problem: i purchased realplayer plus 11
and it works only when you want it to. after 2 months of stuggling i asked for a refund and they refunded me.since emailing everybody i could it has been determined that if you have a cd or dvd or both that after you delete one or even add one it will affect your drives. ive had the same problem and still do since sept, 2008. i tried the program that i had to run from
microsost KB 314660 TO FIX MY PROBLEM , BUT IT DID NOT WORK !!!
at this moment my D drive for playing cd's thinks it's a dvd player and
my E drive shows it as a dvd+-rw but i cannot play dvds in my pc there or anywhere. it's not accepting the discs that are put in the drives. i am
still trying to figure it out. i can play a cd in my D and in my E drive as well
as buring a cd. but i cant play any dvds. i can d/l them but cannot burn.
if anyone has any idea how i can fix this i would greatly appreciate it.
don b. phx, az.....ps: i see your going to close up microsoft. have fun
I’m frustrated
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Inappropriate?Hey Everybody,
There is likely a solution for this issue that's not too bad. What might be happening is that the drive or driver is not identified correctly.
When windows update tries to update, it matches drivers based on how your hardware is recognized by your system and how the driver is identified when the vendor prvovides it.
If you know your model number, your best bet would be to check the vendors website for an updated driver. If windows detects that your driver is up to date, it will stop trying to update it.
You can probably find details about the drive under
Control Panel\System\Device Manager
I wouldn't bother with HP support. Their goal is to restore you machine to original specs, not to solve your problem. Most of the windows updates are either security related or improve driver and/or hardware incompatibility issues. Since your issues are with drivers and IE, it sounds like updates should be kind of high on the priority list.
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