Scrolling up does not work right - lines repeat

This is Memory overFlow, you probably have tons of unnecessary programs at start up, remove some of them and will work like a dream!

Might be, but since I have 2gb RAM, the computer is pretty zippy otherwise, and it seems to happen in small word documents, I have some doubts. Even if that did improve it, it would make my computer much less usable, as my many startup programs are handpicked by me. But, it would isolate out the cause of the problem, so I'll try to remember to give it a test in safe mode soon.

Thanks,
Dan

FWIW, I'm having the same problem. Vista Home Premium, Office 2003. My graphics card is a nVidia 8600 GTX. HP m8120n PC. (I'd like to know if this is occurring only with nVidea graphics cards.)

I know that the immediate cause of this is that Word isn't redrawing the screen properly when you scroll up with the mouse wheel. I don't know why, but suspect some interaction between Word and the video card driver.

--Dave L

FYI - my display driver is a Mobile Intel 965 Ex[ress Chipset Family.

Supposidley a microsoft employee is listening in here...but I am not sure they want to tuch this one.

so you are having the same problem on 2 pc's both vista and different video cards....

i just tried it on mine and it did not occur but i am on XP and ATI.

i dont think the problem is video, try changing the refresh rate?

there is two of us who have posted on this topic, both with the same problem.

my reason for thinking it was the video was that I did not get the problem when I uninstalled the driver and used the windows default video driver in low resolution.
Since I am using a laptop with an LCD screen, I don't think refresh rate is a concern (I only have 60 hz as an option and I believe that to not even be real)

Same problem with Win XP - Office 2007. I had the same problem with Office 2003 on a completely different computer, with a differnet video, mouse, word, everything! It can't be the vid card, it's word.

If you scroll up and get that repeated text, just scroll down again real quick, then back up and it should fix itself temporarily. It just keeps happening every now and again and pisses me off. I've tracked everywhere and this is the only place I've ever heard anyone else having this problem. If anyone can spend $1,000 and e-mail Microsoft, it might help in 20 years.

By the way, I'm advanced in my computer knowledge and I definitely don't have anything but hte bare minimum running with startup, same with the older computer with the same problem, so clearing startup programs for CPU usage DOES NOT HELP AT ALL! Either get a straight answer that you KNOW and can prove or don't reply at all "Igor the troll"

Hey dtae - Does this happen even when you're not using the external LCD screen?

yes it happens. and the two other people who are having the problem seem not to have external screens.

I was unsuccessful in reproducing this using Win XP Pro, Office 03 and a new logitech mouse.

Luthien - are you using an external mouse or are you having the problem using the trackpad?

Ted, I just got a new bluetooth logicool mouse. It's nice! No problem scrolling. But like I said before, I killed alot of useless junk from start up...

I have this same problem with Microsoft Word 2003 and XP Media Center Edition. It started after I installed Office Standard 2007 and then had to reinstall it (actually, the guys at Microsoft did). I did a complete reformatting of my hard drive, have minimal programs running, did a clean install of Word 2003 and still have the problem. I spent hours on the phone with Microsoft and they were just as baffled as we all seem to be They told me they would research and get back to me, however, I never heard back and when I followed up with them, they closed the case on it. I would LOVE to get an answer on this - it is driving me crazy!

Actually, correction - I uninstalled 2007 (it isn't compatible with a lot of the programs that I use)

I have to say that I run Office 2003 on a bunch of XP machines and none of them have this problem. Only my (single) Vista machine does it.

I'll try to summarize what we know is NOT the source of the problem:

1 - It's not the video card or video drivers.

(Because dtae sees the problem an Intel chipset, and I'm seeing it on nVidia.)

2 - It's not the OS.

(Because I see it on Vista and others see it on XP Pro.)

3 - It's not related to having installed Office 2007 (and uninstalled it).

(Because I never installed 2007 and I have the problem.)

4 - It's not related to laptop vs. desktop.

(Because people have seen the problem on both.)

What does that leave? Here are some ideas:

a) Brand of computer/motherboard? I'm on a HP m8120n desktop. What machines do other people see this problem on?

b) CPU? I've got an Intel Q6600 (Core 2). What do other people have?

c) Mouse? (I know this is stretching). I have a Logitech "Click!" optical mouse (USB, wired).

d) Anit-virus software? I'm running Avira Anti-vir.

e) Conflicting apps or drivers? That's a long list. I run Carbonite backup.

I'd like to hear from other sufferers what kind of system they see the problem on - maybe we can narrow down the cause.

--Dave L

Oops - I made a mistake there.

Office 2007 _did_ come pre-installed on my PC when I bought it (trial version). I uninstalled it and setup Office 2003 instead.

Does anybody see this problem who NEVER had Office 2007 on their machine? Maybe that's the source.

--Dave L.

Having the problem on an XP machine w/ Office 2003, never had 2007 on it. Changed out vid card, mouse, keyboard, un-installed/reinstalled Office, updated print drivers....and I still have the problem, it's like a bad smell, you know it's there but can't find out where it's coming from.

I have a Compaq Presario SR2050NX desktop pc, GE plug in mouse, and Trend Micro antivirus with Pest Patrol software. Since I did a reformat of the hard drive and a completely clean install of Office 2003, I'm not certain that it is related to Office 2007, but that certainly when I first noticed the issue. I have minimal programs installed since the reformat.

My mother, the computer consultant, believes that there was a security update from Microsoft (I'm wondering if everyone else is set up for automatic updates as I am) that is likely causing the issue.

Also, just so you know we aren't alone (no real consulation), I did find a discussion on the Microsoft site (the link is below):

https://www.microsoft.com/communities...

Same problem here. Two different computers, but both running XP, Word 2003. Started after one of MS's fabulous fixes. Guess it's time to start learning the programming language used in OpenOffice.

Windows XP SP2, Office 2003 SP3, Dell Optiplex 755 Core 2, No Office 2007. This is a brand new system direct from dell with no preinstalled apps. All current MS patches, and Office was installed from the same network folder as the other 130 users with Office. One machine is exhibiting the problem (so far).

I've got the same issue on XP2 with office 2003. for me, this clearly looks like the 'scrolling' refreshing process within M$ Word is not done right. I'm a developer and you can see that kind of problem when you first develop an application in windows, but then you fix the damn thing! Not like at M$, where Word has been out for so many years now, and it still show some abvious bugs, which should have been fixed a looonng time ago!

I recently upgraded to Office 2007. It seems to have the same problem..at least in outline view.
God damn microsoft.
It starts to make you see why so many people take advantage of programs like limewire to illegally pirate their software.

Does anyone who has this problem also have Zune software running on their system? I'm having some issues with that too now and I'm wondering if it is related. I don't have the issue on my laptop, which doesn't have the Zune software installed.

No Zune software - ever. Still have the problem.

I think I have fixed this problem. I have a computer that has been doing this. I replaced the vid card twice (Nvidia & ATI), switched out mice, uninstalled/reinstalled, and everything else under the sun and it still would not work. Finally I think I found a fix. So far, after two days the problem hasn't been seen.

What I noticed was that some of my documents would not exhibit the aforementioned behavior but the majority of my documents did. I found that under Tools>Options>Compatibility that all the documents that I had issue with were marked to be compatible with Word 97. The documents that I did not have the problem with were marked to be compatible w/ Word 2002. Simple as that, reset my default to be compatible w/ 2002 rather than 97 and then started to change problem documents (one by one) until they were all done.

Hopefully that's the end of this nightmare. I'll give it a week to know for sure.

Ahhhh, I tried that fix and still have the problem. Anyone else have any other suggestions? Microsoft is totally uselss in fixing the problem.

I think I may have resolved this. If most of you are using Office 2003 and have SP3 installed, remove everything and reinstall Office 2003 with SP1 & SP2. I have done this on a number of PC's at work and it has fixed the problem for everyone. Some PC's with Office 2003 & SP3 installed don't appear to have the problem but I've not looked at those properly, why fix them when they're not broken! Microsoft fix one problem and create another, sounds about right.

Lynda

This happened on my office computer, with Word 2003. Then, after I shared a document with my home computer, also XP with Word 2003, documents there started doing it. The techs replaced my office computer with a new XP machine, and Word 2007, and it quickly began happening there. I suspect the bug, or whatever it is, is embedded somehow in the documents themselves, and it gets spread that way. But just a guess.

I thought this was just me; ever since "upgrading" to Vista nothing seems to work well anymore. Whatever ... same problem here, though haven't found as annoying as others. Using an IBM brand Lenovo w/ 2GB RAM, a dock, an external monitor, and MS peripherals.

Problem occurred about the same time that Office updates were installed. Uninstalled and re-installed Office and all is well.

I too have this problem on two different systems. Both are Dell systems with nVidia cards and Office 2003 SP3 installed. As I have scoured the Web for an answer, i have read that some have suggested it's the video cards but since the problem only happens in Word, I doubt it. The solution presented earlier of eliminating a document's compatibility with Office 97 did not work for me either.

My client just came accoss this problem recently. We have about 70 Lenovo PC's 3 different models w/ 3 different images. All getting updates from our WSUS server. One users exhibited this problem recently. Prob within the last 4 days. We've had SP3 installed with office 2003. All pc's are XP professional SP2. I suspect it has to be Januarys for february's patches from microsoft. I Recommend removing all those patches and see if the problem is still occuring. I'm gonna set his pc aside and force WSUS to remove those updates we've recently done and see if it corrects the problems.

Lynda, thanks! Your solution (uninstall SP3 on Office 2003) worked. I did this 7 days ago and I have not had any problems since. This has bugged me to no end.

For what its worth, I had the same problem on Word 2000 in Vista, Office 2003 in both XP and Vista. I was using an SP3 with Word 2000, so I can presume it was one of the SPs/updates that did it to that version of Word as well.

I too have the same problem and have had it for years. The problem is occurring with Word 2002 SP3 (NOT 2003) running Windows XP SP2. I am running a Dell Inspiron 2650 laptop about 4 years old. I'm finally fed up and after much searching on the web found this site with some discussion about the topic. Still no answers though. Anyone going to be our hero and solve this problem once and for all?

Try uninstalling SP3. At least two of us have reported doing this and eliminating the problem. Yes I realize its not for Office 2003 but it has appeared to be the culprit for Office 2K3 and the guilty fix might have been included in an update for earlier versions of Office--as I said, I had Word 2000 updated to SP3 and I had the same problem there.

I have the same problem, it started immediately after installing SP3 (on Word 2003 with WinXP). The problem went away after I re-installed Office (but I didn't not re-install the SP3). I told Microsoft update not to offer me SP3 again and the problem did not return until a few weeks ago after installing other updates (these did not include SP3 but one of them had the same effect regarding the scrolling problem). I have searched many times and places but am unable to find solution. Who will help us?

I use Word 2003 (Windows XP) and I have exactly the same problem using the PageUp/PageDown keys, when scrolling through a Word-document. PageDown is ok, PageUp gives the same problems as mentioned elsewhere in this topic. The bug is definitely in the SP3 update and also in the latest Word 2003 security update (KB943983). As soon either of these (Security Update or SP3) is installed the problem re-occurs. When I remove them, scrolling works fine again. To get rid of the problem I disabled automatically updating Windows, because this bug is driving me nuts.
Alfred

I'm having the problem on an xp sp2 machine running word 2007, which is updated to the latest patches. I'm finding the problem in outline view, which is where I spend most of my time. Wow. You'd think they would beta test these updates or at least get on to it and put a fix out. No wonder people are going open source. I was thinking of trashing office 07, but thought I'd see if this was a problem generally reported. Seems it is, and not just in office 07.

Something I did solved this problem! I undated office to the latest patches. I went to sp3 xp, but this I don't think is related. What I think might have fixed this problem is that I downloaded a little utility called Katmouse. I set the scroll distance to 11 lines. You might want to give it a try. It's freeware.

I am using Word 2003+SP3 on Win XP SP3 and having this problem too. The line repeat problem also occurs when the document is being scrolled up with "Page Up" button on my prettey standard USB keyboard. It also happend on more than one laptop configured with a very similar software combination (XP SP3 + Word 2003 SP3).

I can say that it is probably a security update from around January. I am a help desk analyst in a company with about 200 computers. The majority of users are having the problem. We are running XP PRO SP2 on Think Pad T42 T60 T61 and HP DC7600 desktops, so it isn't a driver issue. I'm going to try removing KB943983 (if possible) tommorow on the people who are complaining the most and see how that works out. It's BS Microsoft hasn't addressed this issue considering how many people must be expierencing it (if they stay on top of their updates) I have seen the problem first hand even though I haven't had the problem myself, probably because I never user word for more than 5 minutes at a time, and it would be very annoying.

Is everyone here that's having the problem up to date as of the begging of the year? We started having the problem early spring and I've been beating my head against the wall since then.

I have noticed the same thing in both Word 2002 SP3 and Word 2003 SP3. I can replicate it intermittently but there is one thing I have noticed...all the documents that experience the scrolling issue were created in or have compatibility set to prior versions (one doc had it set to Word for Windows 2.x...yikes!). However, one doc on my PC that had compatibility set to 'Microsoft Word 2000' I changed it to 2003 and saved/closed. Reopened and it continues. I have one user at work as well that has this issue, it's something to do with scrolling with the mouse and reaching the end of the document then scrolling back (however this is not always the case). I just noticed it on my home PC which is brand new XPPro SP2 w/3GB of RAM. Too be fair I most often use Print Layout where I have never seen this problem. I am wondering, do others see this issue with Compatibility?

I have 2 users that started complaining of this problem right after I approved ms07-014 (929061) way back in February 2007. I had to back it out on theirs and ever since then I have kept them from getting the next Word security patches ms07-024, ms07-060, and ms08-009. I was hoping each update would fix the problem and could never find anyone else complaining about it back then. They are at Word XP (2002) sp3. Both were different PC's with different drivers. I do not have many users that work with really long documents, but they both do. The one received a new PC recently and the problem still persists. I didn't realize it doesn't occur in print layout view so maybe now I can just talk them into using that view. I would much rather they receive all security updates. BTY, changing the compatibility options and hardware acceleration didn't help.

We also have several computers that started having this problem after installing KB943983 back in February. I am a network admin that supports 350 computers. Most all of our heavy MS Word users have reported having this problem. We are going to try and uninstall this hotfix and see if this resolves the problem.

Upon further review I think it is related to Office SP3 or another Word patch around the same time. It appears that whatever was in that patch changed they way Word handles the mouse wheel command buffer for upward scrolling. Looks like the command buffer gets full and causes a redraw (text duplication) problem. I have been able to lessen (but not eliminate) the problem by slowing the mouse wheel scroll rate from the default of 3 lines to 2 lines. Of course the unwanted consequence is that all mouse wheel scrolling is slower for every application.

FOUND THE FIX (Word 2003, XP)
Go to Tools->Options->Compatibility
Place check mark by "Allow table rows to lay out apart"
I get the problem without this options selected, and once the option is selected the problem goes away!

Sorry, nevermind.. problem still exists.

I have this issue with Office Word 2007 SP1 (Dell XPS 410 w/ Vista Ultimate SP1, 4 GB memory). Also on a different computer with Office 2004 and Windows XP (both updated to current but also before I upgraded)--this problem has been around for as long as I can remember, at least 3-4 years. I believe I also noticed this with Office XP. Different mice, different PC's (all Dell, though), different amount of memory. The only way to avoid this is by using the print layout rather than draft or outline, or using a slow scroll speed. This problem is independent of document length. It does not occur when dragging the scroll bar--suggests to me it is not the video card/driver.

Not to be a smartass but I had the same problem and found an immediate fix. I downloaded and now use the (entirely free) Open Office Suite.
www.openoffice.org
I am so sick of paying top dollar for MS product that doesn't work - with all of their own systems. First my MS mouse didn't work with Vista (bought a Logitech that works great) and the word scrolling thing was driving me nuts. Goodbye Office forever.

Setting the mouse to scroll a page at a time seems to improve things.

Oye, this is definitely a pain in the ass. I have a feeling that the majority is correct in that this is a problem derived off of a Microsoft update they included near SP3. The only fix for us now is to just uninstall office and reinstall, then ignoring that specific microsoft update. Only problem is for people like me who work with a Dell, Windows won't leave you alone until you update every last little thing...so this annoyance can be fixed for some of you. Refer to above posts for further information on exact updates to avoid.

Thanks much for the investigation. I was in awe at how many different models and versions of software, hardware, etc., we have from each other, it shows that the problem has to be something we all get, like an update.

Ok folks... I think I've figured out a workaround for this problem!! The problem as it occurs on my machine involves Outline View and Scrolling up. Thing that I've noticed is that this is only a problem when I save a document in Outline View and then open it and remain in Outline View; this is a pretty major discovery. What I found was that when I was in a document that was exhibiting this scroll problem in Outline, switching to Print Preview solved the problem, but also when I switched back to Outline the problem was gone! Further experiments revealed that closing and opening a document exhibited the scroll bug only if it was closed while still in Outline View, that is, if this was the last view before closing. The same document closed in Print Preview or another view and opened would not exhibit this bug, even if you then switch to Outline. So, an easy way to work around this is to switch to Print Preview or one of the other views and then back to Outline, or to close your document in another view. This is an inelegant work around. So, what I did was created a macro to run when any document is opened to just switch views from Outline to page preview and back again to Outline. The macro I wrote isn't subtle enough to only change views if it is Outline. Everything opened ends in Outline view. You may want to post a revision. I've posted the details of how to do the macro on google groups http://groups.google.com/group/micros... . This should work for other versions of Word as well. I hope it solves your issue too! Anyhow, I'm still experimenting with whether particular heading styles might be causing this or a particular font. In any case, you should be able to live with the work around. Please post on Google so that we can get these bums to include this in the next patch!

I am having the same problem and I am using Mac OSX version 10.4. I don't think changing any Windows update would help me, considering I don't have Windows. However, I will try changing the view before saving and see if that solves the problem. Note that the problem is slightly different on my machine. It occurs when I scroll DOWN, but looks fine when I scroll up.

But just to make sure we're all on the same page: when I say scroll "up" I mean press the arrow on the scrollbar that points up or use the mouse wheel to move to the beginning of the document. When I say scroll "down" I mean press the down arrow on the scrollbar or move the mouse wheel so that I can see the end of the document.

I tried switching views and it didn't work. If anyone figures out how to solve this problem for a Macintosh, please let me know!

P.S. Why is there a cupcake next to my post?

Dell gx280, single slot 512mb ram, ATI graphics (with, without updates) same problem as everyone else. Office 2003, SP3. It is not always repeatable. Got to love MS - 2 million lines of code, 1,999,000 seem to work most of the time.

The scrolling problem is solved! Finally Microsoft acknowledged that the problem is caused by a security update in Service Pack 3 (SP3). If you don’t have SP3, I discovered it also in Word Security Update KB954464.
As of October 28, 2008 you can now ask for a hotfix that will solve the problem: http://support.microsoft.com/default....
For information about hotfix installing see: http://blogs.msdn.com/dougste/archive...
Microsoft will ask for your email address and send you the hotfix in a zip-file. I did this and immediately received the hotfix without charges. After unzipping it I ended up with a file called Winword. My problem is: I have dozens of macros and settings in my Word program and I am afraid of losing these when installing this hotfix. If anyone dares to try: please inform if your Word-settings were kept.

If you don’t want to install the hotfix there are several work-arounds:
1) Go to print preview and back to normal, and you can scroll normally. If you want to this automatically, every time you open a file, I found this VB-macro that solves that issue:
Sub AutoOpen()
AutoOpen Macro
If ActiveWindow.View.SplitSpecial =3D wdPaneNone Then
ActiveWindow.ActivePane.View.Type =3D wdPrintView
Else
ActiveWindow.View.Type =3D wdPrintView
End If
ActiveWindow.ActivePane.View.Type =3D wdOutlineView
End Sub
2) If you find any of the following security updates, remove them (you will need your installation disk):
KB954464, KB950241 and KB943983; remove also SP3. Go to Microsoft Updates and say you never want to see these updates again, otherwise it will keep trying to install itself

Please let the forum know about your experiences with the hotfix!
Alfred

I installed the hotfix and it works! No more scrolling problems and nothing changed in my settings.
Alfred

Have you done a defrag, disk clean up and registry clean up recently?

What about Word 2002?

Yes what about Word 2002? Is there a hotfix to resolve the scrooll problem there?

I have Word 2002 and am still driven nuts by the problem. I see alfred's message saying there's a hotfix for Word 2003. Can that be installed with Word 2002?

Also, the workaround suggested about to go to print preview and then back to normal did not work.