Loading Profile...
Transfer to a credit account incorrectly adds balance to the card
Credit accounts work so that a positive balance means a debt owed to the credit card company (or other credit source), which is the inverse of most other accounts. It seems that your math for total balance is correct in subtracting positive balances from these accounts. However, when doing a transfer from a bank account to a credit account, indicating that the balance was paid off, you are still adding the amount to the credit account rather than subtracting it as appropriate.
I might also point out that the default for a new transaction in a credit account should be "incoming" so that the balance is positive (but the account field is the last field in the window, so this suggestion is useless). And also that the term "incoming" is slightly confusing with a credit account, and perhaps "charge" and "payment" would be more applicable. (To fix the fact that account type isn't known until the last field, move that field up to the top.)
I might also point out that the default for a new transaction in a credit account should be "incoming" so that the balance is positive (but the account field is the last field in the window, so this suggestion is useless). And also that the term "incoming" is slightly confusing with a credit account, and perhaps "charge" and "payment" would be more applicable. (To fix the fact that account type isn't known until the last field, move that field up to the top.)
I’m sad
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?If you are paying, it's an outgoing transaction and should be reflected with a negative balance, meaning that you owe. A positive balance would mean that the credit company owes you, and that makes no sense. It should work how it does, as having it the way you describe would be an application double standard.
I’m Dumbfounded
-
Inappropriate?Credit Card accounts do not represent a positive balance. A credit card account you hold with a balance results in a negative impact on your overall net worth.
Any credit balance you carry in Cha-Ching is meant to be represented as a negative number.
Adding an incoming credit transaction results in a decrease in the amount you owe to your creditor. Any outgoing transaction results in an increase in the amount you owe.
That is the way it is intended to work in Cha-Ching.
1 person says
this solves the problem
EMPLOYEE
