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Signup email not being sent to certain addresses

I have signed up for an account and did not receive the validation email even though I received the following message:

"Your new account has been created, and an email has been sent with an activation code to the email address you provided. Check out the lastest headlines while you wait for your email! "

I have waited about half an hour and have checked my spam directory every time (even though Gmail is yet to ever send a registration email to my spam folder). I believe this has happened to me at least twice now, although I cant be sure about the first instance as my memory of it is a bit foggy. I suspect this may have also been why I've never had an account at your site, but I can't be certain.

I can not provide my email address on this page however it was in the form of:
my gmail username (which contains a period) followed by "+mlknckies@gmail.com" (without quotes)
ie. [usernameWhichContainsAPeroid]+mlknckies@gmail.com

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POSSIBLE CAUSE: My email both times contained addition (+) and period (.) characters which may not be understood correctly by the signup script. My wild stab in the dark would be that the addition character is being translated into a space via some sort of urldecode function.

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