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Lost support for www.retireoneline.com.
It's been working since I started (mid January), but has not updated in the last two weeks. When I tried to add it again, I received a "this bank is not supported" error.
I’m frustrated
11
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
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Inappropriate?Hi Rob,
Do you mean www.retireonline.com , not www.retireoneline.com ? For www.retireonline.com , yes we show that due to multi-factor authentication changes on the site that it is no longer supported. We'll still investigate deeper to verify and let you know if and when it can be supported again. -
Inappropriate?Whoops, my bad (on the spelling). When I log into the site, I don't have any multi-factor authentication requirement, just username/password. Is it dependent on the user/company? -
Inappropriate?I'm also a bit frustrated by this problem. And there's a whole thread of frustrated mint users in the mint.com forums. Might want to have an employee make an appearance there...
http://forums.mint.com/showthread.php...
I’m frustrated
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Inappropriate?Hi JP Morgan retireonline.com Minters,
We realize this is frustrating. We are actively working on ways to get this functional again in spite of what retireonline.com has done with their authentication. We have an active service request open with our data provider. We first investigated around April 17 but there is little we can do at the moment to support the changes retireonline.com has made.
If anyone can successfully revert to a less secure option in their profile settings of retireonline.com, or a cobranded corporate subdomain of retireonline.com, please post on this thread. Otherwise, I will post here when we have any update to share. Again, sorry for the frustration this has caused.
I’m sad
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Inappropriate?Any update on Mint/Retireoneline problem? It's been a month.
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Inappropriate?Is there any update on this issue regarding an expected fix date? It is quite frustrating to see a previous capability to monitor accounts lost.
I’m disappointed
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Inappropriate?I've been having this problem too. I've had the problem for months, yet I remain ever optimistic that it will be resolved one day. I can dream, can't I?
I’m frustrated
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Inappropriate?Hi Minters,
Sorry for the delay in this. We do see successful updates and adds, although the success rate is not very good. Please "Add a comment" to this post with the Login URL you are accessing, to make sure everyone is reporting the same JPMorgan / Chase account. Thanks3 Comments
Add a comment
This solves the problem
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www.retireonline.com is the JP Morgan Retirement Plan access site. -
retireonline.com
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https://www.retireonline.com/rpsparti...
which sends you to
https://www.retireonline.com/rpsparti...
which sends you to
https://www.retireonline.com/rpsparti... -
EMPLOYEE
