Mint can't handle communication errors with FI's.
Let me elaborate - Mint had a problem logging into my Discover card account.
Now, I *know* the credentials are correct, because I use Mint just about daily, and I log into Discover just about daily, but instead of having a link to "retry" clicking on that link prompts me to set up the account all over again (from within Mint). It wouldn't be so bad if it was just a username and password, but I also have to remember which secret questions and answers, too. Argh!
If you're concerned that too many login attempts may lock out someone's account, fine. Say so, but give me the option to proceed and request that you simply retry the login with the same credentials. Why force me to start back at square one?
Odds are theres was a hiccup either in the EDI feed or the screen scraping that you're doing, and to waste my time to re-set everything back up is a royal inconvenience.
Thanks.
The more people who report this problem, the more it gets noticed.
The company is working on this problem.
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Inappropriate?Discover has actually made some changes to their site recently (security questions, etc.) and our provider is working on the issue.
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Inappropriate?We're working to give you more information about communication errors with your FIs. Thanks for your patience.
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