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Misk.com - no support, no service, no nothing, but they will bill you!!
Misk.com order process, customer service is absolutely horrible and the worst i have ever had. I placed on order for Domain Essentials at May 14, 2008 at 11:24 AM, they authorized my credit card and everything. I emailed them 8 hours later asking for status. May 15, 9pm, I get an email saying that their fraud system put me on hold, but they cleared it. I told them forget it, in the 34 hours of waiting, i had already secured hosting and had it up and running and to cancel my order per their terms of 30day mbg.
I sent my cancellation request May 15, 10pm. May 18, 12midnight, i sent another email asking for followup to cancelleation since the credit card charge has now actually posted. And i'm still waiting. Next step - call credit card company and dispute charge, which will cost Misk.com more money as a chargeback. Oh well.
I sent my cancellation request May 15, 10pm. May 18, 12midnight, i sent another email asking for followup to cancelleation since the credit card charge has now actually posted. And i'm still waiting. Next step - call credit card company and dispute charge, which will cost Misk.com more money as a chargeback. Oh well.
I’m frustrated, pissed off
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The best solution from the company
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Hi Brian,
I apologize that your order was put on hold by our fraud detection system. Our industry receives an enormous amount of fraud. Therefore, we must run a number of checks in order to fight and deter credit card fraud. Unfortunately, this does from time to time put good orders on hold for manual review and communication from the customer.
I was able to find your account in our system and found an incorrectly closed ticket requesting your order cancellation. We do offer a full 30 day money back guarantee on the domain essentials for any reason. I've already taken care of canceling the order and refunding the charge back to your credit card. I've also sent you a full explanation via email.
The company and 2 other people say
this solves the problem
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Inappropriate?Hi Brian,
I apologize that your order was put on hold by our fraud detection system. Our industry receives an enormous amount of fraud. Therefore, we must run a number of checks in order to fight and deter credit card fraud. Unfortunately, this does from time to time put good orders on hold for manual review and communication from the customer.
I was able to find your account in our system and found an incorrectly closed ticket requesting your order cancellation. We do offer a full 30 day money back guarantee on the domain essentials for any reason. I've already taken care of canceling the order and refunding the charge back to your credit card. I've also sent you a full explanation via email.
The company and 2 other people say
this solves the problem
1 Comment Add a comment
This solves the problem
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Wow: Nicely done!
EMPLOYEE
