Loading Profile...
problems with your check out
I am so frustrated I could Scream! Ordering a photobook shouldn't be so hard. I have 2 photobooks I need to order. I have a free ship code. The first book I ordered wouldn't accept the free ship because it said I needed to choose USPS media ship, which I did. I gave up and ordered it up anyway. Shipping $5.99 the second one I go to order, I put in the free ship code and it said it expired so I got to remove it, and it still tells me it cannot proceed because the coupon expired. Suggestion...find an new service. I am extremely frustrated with the process. I have gotten feedback from two of your reps which are very nice and responsive but when you are trying to fix a broken system, consumers begin to get irritated and the coupons which are supposed to smooth things over, cant' be used anyway. I really don't want to create a new photobook through my usual company because I have spent so much time on this one. but Gee Whiz!
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hey Michelle,
We're sorry about this issue! Hundreds of customers have been using these coupons in the past few days, but our engineers are looking into the problem you are seeing. You'll be getting an email from us shortly to walk you through the process.
Andrew -
Inappropriate?Michelle, we have tested this coupon and it seems to be working fine. Try clearing your browser cache and temporary files and ordering again.
That might fix the issue.
Please let us know if you have further questions.
EMPLOYEE
