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upload is hanging
Upload of pictures and background jpgs hang in "processing". What can I do to recover from this?
I’m frustrated
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Inappropriate?Are you uploading very big photos? The processing should only take a couple seconds on normal-size photos.
P.S. Happy thanksgiving!1 Comment
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I am trying to upload backgrounds. I made sure to size them at the suggested 4320x4320 pixels... it's still hanging up. What can I do? -
Inappropriate?uploading backgrounds could take a very long time, due to the processing we do to ensure the highest print quality. For that size, it could take a couple minutes for each one. Is it not finishing in that time?1 Comment Add a comment
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Thanks for your reply! :) Actually I've had 2 hung up for over an hour now (while I'm doing other work in the background). I have tried logging out and back in, even restarting my computer... They upload but will not stop "Processing" and the time remaining counter is up to exponential amounts of hours.
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Inappropriate?I have the same problem. My background images are just 200-300 kb. It had been more than 15 minutes and they were still "Processing....". How do I upload background successfully ? -
Inappropriate?Shinta, can you email us at support@mixbook.com and tell us the email address that you use to log in?
We'll have someone look into this today and get back to you. Did you have any problems before this? Have you uploaded photos successfully before? Please let us know.
Thank you! -
Inappropriate?e-mail is gstjio@yahoo.com. I've uploaded photos bigger than 300K successfully, but they are photos not background. I've never been able to upload any background images bigger than 50K.
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