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Why can't I get a response to my email?
Our book was printed without a title even though it shows the title in the gallery. We have sent a total of 4 emails and have received no response. The book is a school project and we need a corrected copy before the school year ends. PLEASE REPLY!
I’m very upset!
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Inappropriate?Andrea, I emailed you yesterday at 1:55pm PST with the following email, are you not receiving our responses? It may be going into your junk mail. Please make our domain an exception in your email client so you receive our messages. Thanks!
Andrea,
We can correct this issue -- it should not have happened, but there was a bug that we discovered having to do with text that was copied and pasted. Please give me the following information and we can correct the books:
1) SKU numbers (below the bar code on the back)
2) Order Number
3) Book Title
The educator discount can be applied on your next order -- did you sign up for the Mixbook Educator Program and obtain the discount code? Thank you for emailing us, we'll get this resolved right away.
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Please do let us know if you have any other questions, and we'll be happy to help!
Warmest Regards,
Alison Tsang
Community Manager
Mixbook.com
alison@mixbook.com
EMPLOYEE
