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Why do i need a credit card for a mixbook credit?
I have a mixbook credit of $37.50 why do i need to enter a credit card?
I’m confused
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The best answer from the company
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Hi momof2kids!
That's an issue with our shopping cart - the credit card information will not be used or stored. It is just there because most orders do require a credit card. In the future we will have a better shopping cart that removes this issue and will also let you order multiple different products at the same time. Please let us know if you have any additional questions!
Best Regards,
Andrew Laffoon
Mixbook
I’m happy to help!
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Inappropriate?Hi momof2kids!
That's an issue with our shopping cart - the credit card information will not be used or stored. It is just there because most orders do require a credit card. In the future we will have a better shopping cart that removes this issue and will also let you order multiple different products at the same time. Please let us know if you have any additional questions!
Best Regards,
Andrew Laffoon
Mixbook
I’m happy to help!
The company says
this answers the question
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Inappropriate?So u r saying that the credit card info is not used? Then why do i have to put it in?? I do not have a credit card.. It said nothing about this when we joined. I have invited nearly 200 people to YOUR company.. I have over 50$ credit with you.. HOW CAN I GET MY BOOKS WITRHOUT A CREDIT CARD??
I’m feeling Ripped off and mislead
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Inappropriate?Peachfairy, please read the above answer again from Andrew - to clarify, this is just how our current ordering process works and we will be trying to improve it in the future so customers will not have to enter in credit card information if they have sufficient credit. Right now though, an order cannot be placed without a credit card. We apologize for this, and we'll be working to improve this process.
We do not charge credit cards if there is sufficient Mixbook credit to cover the costs of the book. If this does happen, contact us right away and we will resolve the problem. We can be reached at support@mixbook.com
I’m hoping this helps
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Inappropriate?but u do charge the credit card. i put my details in and had the credit of $37.50 and my card was charged then my $37.50 diseapered. i wrote you guys and email asking y and i didnt get a refund or my credit back. so please dont say the card isnt charged.
regards fay
I’m very not happy
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Inappropriate?Fay, we can remedy this situation. Please email me and I can work out the details with you. alison@mixbook.com
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Inappropriate?Dear Mum of Tom, as I stated above we do not charge credit cards if there is sufficient Mixbook credit to cover the costs of the book. If this does happen, contact us right away and we will resolve the problem. We can be reached at support@mixbook.com
Please check to see how much you have in Mixbook funds on your "Account" page.
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