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Contact number error upon order submission on US site
Tried to submit an order via the US site - entered my contact number as 10 digits and when checking out via paypal, it errored back to the moo.com site saying:
"Your Contact Number should look like this +00 0000 000000"
Went back and added a "1" so it was 11 digits, and it seemed to process
"Your Contact Number should look like this +00 0000 000000"
Went back and added a "1" so it was 11 digits, and it seemed to process
I’m confused
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Inappropriate?Thanks for reporting this problem.
We have been restricted to a certain format for international telephone numbers by our US mail providers. We are currently looking into a more comprehensive solution, that will help our customers get the correct format at the first attempt.
Please make sure that any telephone numbers submitted are in the following format:
+01 5555 555555 (+01 being the international dialing code)
Thanks again for your feedback.
Best Regards,
Dan M
MOO -
Inappropriate?Cool - probably good to specify that when entering the number so it doesn't add an extra step via the initial error.
Cheers!
I’m cool
EMPLOYEE
