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MOO took my money, for no order, ignored with emails today.
Double charge, no order.
Several days ago, I tried to order 2x100 mini cards for $47.23. I got charged 3X at my bank, and no order place with MOO.
The next day one of the 3 charges of $47.23 each was credited. Then for another few days two charges were still pending and MOO said I had to wait and see if the two charges went through. This morning one of the pending charges went through and I was charged $47.23. The other one was credited. Dan from MOO was communicating with me till today when the charge went through and now my emails are not being returned about the last remaining charge.
As of today, MOO has still taken $47.23 out of my bank, and I don't even have an order for cards. And because nobody at MOO is returning my e-mails or acknowledging this charge, I'm wondering if I'll get my money back at all.
Days should not have to go by while my money is held up and then ultimately taken. And this is a company I like, a company I want to order from. But I don't appreciate
how MOO can take my money without an order, and how I have to wait days to get my money back. I run my own business, and I can credit someone back as fast as I can charge them. They should be able to do the same.
This is bad customer service. All I want is my money back, in a timely fashion.
Several days ago, I tried to order 2x100 mini cards for $47.23. I got charged 3X at my bank, and no order place with MOO.
The next day one of the 3 charges of $47.23 each was credited. Then for another few days two charges were still pending and MOO said I had to wait and see if the two charges went through. This morning one of the pending charges went through and I was charged $47.23. The other one was credited. Dan from MOO was communicating with me till today when the charge went through and now my emails are not being returned about the last remaining charge.
As of today, MOO has still taken $47.23 out of my bank, and I don't even have an order for cards. And because nobody at MOO is returning my e-mails or acknowledging this charge, I'm wondering if I'll get my money back at all.
Days should not have to go by while my money is held up and then ultimately taken. And this is a company I like, a company I want to order from. But I don't appreciate
how MOO can take my money without an order, and how I have to wait days to get my money back. I run my own business, and I can credit someone back as fast as I can charge them. They should be able to do the same.
This is bad customer service. All I want is my money back, in a timely fashion.
I’m frustrated
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Inappropriate?MOO SUCKS!
Now Dan from MOO is denying that MOO too my money for no order. I have sent him a screen shot of my bank statement where MOO took $47.23.
Don't order cards here! -
Inappropriate?I just went to the bank, problem is now resolved. MOO has credited back the debit they took.
I love the product, but I'm very hesitant to risk going through time wasting monetary mess again.
It all started because I ordered online, the transmission didn't work, and I never got my order, but MOO charged me anyway. The answer I got to why this would happen was that they "are having problems with their server."
So, as a repeat customer, how am I to know when the server is having problems and when they are not. -
Inappropriate?Hi Kim,
Once again we are really sorry that you experienced problems when you tried to place your order. As explained via email, this was due to a temporary problem with our servers and has now been fixed.
The payments were refunded almost immediately, but took a couple of days to clear back into your account. We take erroneous payments very seriously and aim to rectify these situations as quickly as possible.
Please do try and place the order - the temporary problems are fixed and the promocode I gave you should hopefully compensate for the original problems.
If you have any further problems, please feel free to contact me by email.
Best Regards,
Dan
