Loading Profile...
EMPLOYEE
HD video failed on Motionbox - Is there anything we can do to fix this?
Overheard
from a Twitter post by
dhinchcliffe
dhinchcliffe
http://motionbox.com failed for HD video for me, didn't support a standard Sony HD camera codec that http://vimeo.com works fine with.
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hey dhinchcliffe!
We heard your HD video failed on Motionbox....arg!
Good news is that there is most likely an easily solution as we *do* support your video's codec :). Just try uploading your AVCHD file directly from your camera to Motionbox - no need to transcode beforehand in any program like Final Cut Pro or iMovie.
This should do the trick...so try it out and let us know how it goes! And if you have any questions, you can let us know right here or just shoot us an e-mail at support@motionbox.com. We'll get back to you pretty quick!
I’m hopeful this should work for you.
-
Inappropriate?Oh and while we're at it, feel free to use our new uploader. It's in beta but pretty robust and getting great reviews from some of our power users:
http://desktopuploads.motionbox.com/r...
Let us know if this helps out more with uploading!
Thanks again,
Mona H.
Motionbox Support Team
PS: Please note that your file extensions must be in all lowercase letters right now (this is a quirk that should be resolved in an improved version of the uploader coming out soon!)
