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MotionBox Express Uploader won't log me in.
After successfully uploading a number of videos overnight using MotionBox, I tried to the same thing tonight.
However, after firing up MXU it won't log me in. It continually says my login details are incorrect, however, I know they definitely ARE correct (I confirmed them by logging into the website).
However, after firing up MXU it won't log me in. It continually says my login details are incorrect, however, I know they definitely ARE correct (I confirmed them by logging into the website).
I’m sad, confused, frustrated
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Inappropriate?Hi,
We're very sorry for the inconvenience as there is a known issue today with signing in to the Express Uploader.
The team is working on this currently - thanks for your patience in the meantime!
Kind regards,
Anita W.
Motionbox Support -
Inappropriate?Hi there! This has now been resolved. Please let us know if you experience any further issues.
If you have a Windows machine, first clear your cache in your IE browser with the following steps:
1. Click on Tools ->Internet Options
2. At Browsing History select Delete
3. Click on "Delete Files" at Temporary Internet Files
4. Close IE and close/relaunch the MXU
Sorry again for the earlier inconvenience!
Anita W.
Motionbox Support
2 people say
this solves the problem
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Inappropriate?Thanks for fixing it. I'm on MAC OS X, I just fired up MXU this morning and it logged me in without any problems.
I’m thankful, happy, relieved
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Inappropriate?I can't upload ANYTHING by ANY method. The uploader conks out many times through the upload... and often times won't even log in. Doing it from the web page uploads it 'with errors'. Have tried at least a dozen times.
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Inappropriate?Fred, I'm sorry for the trouble! You'll see our announcement about this here: http://getsatisfaction.com/motionbox/.... Thanks for your patience; we really appreciate it.
EMPLOYEE
EMPLOYEE
