Loading Profile...
Why is MotionBox down AGAIN?
Is this site down AGAIN? A recent video is filled with glitches that are not on the original file uploaded, and now I can't upload again. Your uploader doesn't work and your website is a mess... all the graphics are missing and nothing can be uploaded.
How often does this site actually GO DOWN? How often do you do maintenance? It feels like every time I go on, the site is down... and I'm paying over $100/mo to use Motionbox, so am getting a little frustrated. I understand the need for maintenance, but it seems like it's a daily thing.. if not more than once a day.
How often does this site actually GO DOWN? How often do you do maintenance? It feels like every time I go on, the site is down... and I'm paying over $100/mo to use Motionbox, so am getting a little frustrated. I understand the need for maintenance, but it seems like it's a daily thing.. if not more than once a day.
I’m frustrated
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi Fred - I'm going to copy the same response I posted in your other GS post for anyone else who is following this thread too:
-----
We're very sorry but it seems you ran into systems maintenance last night.
The past month has seen new systems hardware being put into place and this has been a huge project for both the development team and the systems team. Unfortunately it has caused more down time than we would have liked or anticipated and more headaches. We do aim to for downtime to be when traffic to our site is typically at its lowest peak.
For this trouble, we are going to credit you partial for next month's Pro cost in advance and I'll be in contact with you through your email about this.
Again, we're deeply sorry for all of the inconveniences. As our new system is in place - it's bigger, it's better - hopefully in the very near-term our customers will see benefits too.
Your feedback is passed along to our team here company-wide and very much understood.
Kind regards,
Anita W.
Motionbox Support
EMPLOYEE
