Motorola refuses to replace second defective Motorokr S9

Too bad this problem was for the S9 but it is still so prevalent with the S9-HD!! I bought my headset just a few weeks ago. After the first use my headset went bad - sound/button problem because I used them while sweating. I used them when working out and like so many complaints I found after doing a google search, only the volume down button worked. Plus, my charge was only lasting 1 hour. I tried using the headphones a few more times but it is pretty pointless to use them when the sounds is so low that you need complete silence all around you to hear anything.
I tried using mine in the gym and when bicycling.
Evidently, you can't let any sweat get on the headphones, or the buttons go bad. Even though the box says these are sweat-resistant and they have a David Beckham limited edition, which is targeted at sports-minded people, these things don't stand up to even mild sweat!! Do a google search to see how many complaints there are about these headphones. This sweat problem has been around since the S9 and the problem is still not fixed in the S9-HD version! Don't they field-test these things or don't they care about quality control at the factory in China where these are produced??? Plus, see the YouTube video which shows one recommended work-around by spraying the headphones with hairspray before using, in order to creat a type of protective sealant against any form of perspiration.
Additionally, Motorola support is pretty useless. After making it through the voice-activated call-screening system I received "help" from a tech who really didn't seem very keen in helping me. My problem is that I bought my headsets when back home in the US, but I live and work overseas. Motorola, for being an international company, does not provide INTERNATIONAL support!!!! (also, try calling Russia support - if the product was purchased in the US you will need to get it serviced int he US! Great run-around!!) When I repeatedly asked to speak with his supervisor, The phone support person refused and said they have no supervisors available. After the 5th request to speak with a supervisor I gave up on that idea. He finally relented from my insistence and told me that they will ship me a replacement product to a relative's address in the US (great... now I have to wait until December to have my second pair break within a few days!!).
I will repeat the refrain of so many others. DON'T BUY THIS PRODUCT and avoid the hassles of dealing with poor product quality and poor support.
By the way, in my google search I came across so many complaints of people replacing these headphones between 3 and 13(!!!!) times!!!!

I am not having the sweat problem. My problem is that the day I got the head set, my left ear speaker was crackely when listening to music. Also when i put the left one in my ear, it makes a crinkeling noise like the plastic on the speaker drum has come loose. Any high volume or high pitch music they start to rattle. I never listen to my music at a very high volume so there is no reason the speaker should go out like this. so I dont know if this is replacment worthy but i would love it if they would replace this POS i bought for 100 bucks.

I brought mine back to best buy because the left ear eventually gave out the next day. They replaced it with a new one no questions asked which is working great thankyou for the reply.

It's amazing how many people have the same issue with this poorly manufactured headset. I bought mine on April at Best Buy. My first replacement unit was shipped on July after finding out that it wouldn't charge anymore.Btw, I had to call twice because the first time they did not record my case. In order to send back my headset I had to pay the shipping. I still don't understand why Motorola make you pay for the shipping which is already a hassle to go and ship the defective unit that they built. After a week I got my 'new' refurbished unit. They sent a refurbished unit and I was expecting to get a new one. I do not have anything against refurbished products. In fact, I am writing this on a refurbished laptop that I bought almost 2 years ago and is working perfectly fine. However, I bought my laptop knowing that it was refurbished and the headset, I bought it new. I was expecting to get a 'NEW' unit as the replacement. This refurbished unit lasted one month. After a month, the buttons stopped working and the only thing I could do was to turn down the volume. So I called again. This time I convinced them to give me a free shipping label for the defective unit return. Still I wasted my time doing that.

I have been using my second replacement unit for one week or less and guess what? You got it!! Today during my work out the buttons stopped working. Have you noticed that they have removed the 'water and sweat resistant' information as part of the product's features advertised on the website? I just called them and asked them for another solution. I do not want to get a THIRD headset and return it after one day. They said they will call me back which I really doubt. Well, I just wanted to share my frustration and suggest you to stay away from this reeeeeeaaaaaaaally bad product.

My S9 connects to my PC, but will only give a little 'electronic tune' when connected. The electronic beeps sound like the start of the Twilight Zone or something and do not originate from my PC.

The headset worked fine for a couple of months but now only performs as stated above. Is there a 'hard reset' that I can do?

nickhull@yahoo.com

It worked for a few months before this problem arose. I made no changes to the PC. Is there any way of resetting the S9? Firmware upgrades?

The sounds coming out of the headphones are electronic tones being generated from the headphones, not the PC. There was no reference to the meaning of these tones in the manual or anywhere.

I have a second S9 that is several years old and it works fine.

Hi Matt,

Well they did not call back. I called last week again and asked for a different solution instead of getting a replacement unit. This was not possible as it is part of the company policies not to give the money back. The only solution they offered was to get a replacement. They sent me an email on 09/02/2009 confirming that they will send the headset within 3-5 business days. I have not received an email confirming that have actually shipped the headset. By now I know how this works and I think I will get an email in the next couple of days. To be honest, I think I will keep on asking for replacements until my warranty goes off. Until then, I will keep on using my headset during my workout; then, I will use my last S9-HD not to workout. Thanks for replying.

I got a replacement. I have used it for 2 days and so far it is working fine. However, I have not hit the gym yet. I will try them today and see what happens. I think they will remain working for at least a week since my previous headsets worked for some time and then they started to fail. I will keep you posted. Thanks.