Loading Profile...
I am unhappy with the product
I have a krazer k1 (second one the firs they said was wet bs) second has frozen same as the first less than 6 months new excuse
1
person has this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company has acknowledged this problem.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Charles, what's going on with the phone now? Generally as a last resort you can "un-freeze" a phone by pulling the battery and putting it back in.
If you can tell me your cellular service provider, I can find out if there's a software update that might help. Since your phone is only six months old it's in warranty, so you can update your software from home. If that doesn't work, you can get an in-warranty repair.
Sorry you're having trouble with it! -
Inappropriate?I have the software for doing all the backups and everything until i updated the software there was a keypad like the phone i could control all the functions from my computer after going thru several screens it would start working then i did something stupid i let the software update now it does not even access the phone to back it up. -
Inappropriate?OK, so it sounds like you might have had a problem with Motorola Phone Tools. Do you know if you were updating your MPT from an early version, like maybe version 4? That can be tricky, so let me know if that was the case. We can fix that.
Charles, who is the service provider for your phone?
- Matt -
Inappropriate?the phone crashed i tried to revive it with phone tools but the crashes got successively worse now overpriced paper weight and i cant get an rma from coustmer service their system is being up graded for four days now????? that is so much bs
-
Inappropriate?Are you saying that Motorola has been unable to begin warranty service for you? We do not have any system issues that I'm aware of and I asked some other people, too.
But you can get one right away if you start the repair process on our Web site.
http://servicemyphone.motorola.com/id...
I want to get you taken care of. -
Inappropriate?Charles, I did learn that we had an outage of several hours earlier this week on 6/3. Sorry if that interfered with your attempt to get service.
-
Inappropriate?Charles, I hope what I provided got you on the road to resolution. Let me know if you need anything.
